Fulfilment Executive

1 day ago


Singapore .ZERO Pte Ltd Full time

**Company Overview**

For this role, you will be joining our team

**Our Vision**:To improve the lives of everyone by having a Sterra product in every home.

**Our Mission**:We make effective wellness products accessible for everyone to live to their fullest potential.

**About the role**

**Key Responsibilities**
- Ensure customers receive their orders in a timely manner. Delivery days KPI: 3 working days, 95% fulfillment rate.
- Manage and oversee the entire fulfillment process, including receiving and processing orders, and shipping orders to customers.
- Ensuring accuracy of orders and addressing any discrepancies or issues that arise.
- Maintain accurate records of all transactions and ensure all orders are processed correctly.
- Address any issues or concerns related to fulfillment such as rescheduling of deliveries.
- Liaise with 3PL to increase fulfillment rate, assist with orders rescheduling, and reduce failed deliveries.
- Generate reports on fulfillment metrics, including fulfillment rate, order processing time, accuracy, and delivery performance
- Develop and implement process improvements to increase efficiency and reduce errors.

**Requirements**:

- Bachelor's degree in logistics & supply chain management or any relevant field
- Minimum of 2 years of experience in logistics and fulfillment operations, preferably in the e-commerce or retail environment.
- Strong organizational and communication skills.
- Excellent attention to detail and ability to work under pressure.
- Familiarity with logistics and order management system
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and other relevant software
- Must be willing to work flexible hours, including weekends and holidays.

**OTHER INFORMATION**:

- Location : 8 Pandan Crescent.
- Might require to travel to showroom/roadshows to meet and engage with our team
- Working hours : Monday - Friday, 9am to 6pm. OT will be required from time to time depending on business needs.
- Medical benefits & performance bonus
- Only those shortlisted will be notified.

We are excited to work with you

**Salary**: $3,500.00 - $5,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's or equivalent (required)

**Experience**:

- Fulfillment Executive: 2 years (required)
- 3PL: 2 years (required)
- E-commerce: 2 years (required)

Willingness to travel:

- 100% (required)

Work Location: In person



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