Test Administrator

2 weeks ago

Singapore Pearson Full time

The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).

**CORE COMPETENCIES**
- Detail Oriented
- Communication Skills
- Problem Solving
- Organizing Skills
- Customer Focus
- Ethics and Value

**SCOPE AND IMPACT OF JOB**

**REQUIRED KNOWLEDGE AND EXPERIENCE**

**Education and Experience**:

- One year customer service experience required
- Exposure in a testing environment strongly preferred

**Skills, Knowledge and Abilities**:

- Customer service skills required
- Strong written and oral communication skills
- Ability to communication both technical and functional
- Ability to work independently
- Effective time management skills
- Ability to handle a reasonable amount of stress
- Strong attention to detail
- Problem solving skills
- Alertness and courage
- Ethics and trust
- Knowledge in operating a computer, fax, and other office equipment

**Other (license/certification)**:

- Annual Pearson Professional Centers certification for Test Administrator required
- Must pass re-certification annually

**PRIMARY RESPONSIBILITIES**
- **Operational Administration**
- Assure equipment is operational and test stations are free of extraneous materials
- Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
- Communicate and work with VSS technical support to investigate and fix technical issues
- Test Center cleaning if applicable
- **Customer Service**
- Explain the test process briefly
- Escort examinee to assigned test station
- Help the examinee begin the tutorial/test
- Answer any questions before the timed portion of the test begins
- Monitor examinees
- **Quality Assurance and Continuous Improvement**
- Ensure the adherence to the Pearson Professional Center quality and security measures
- Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

**WORK ENVIRONMENT AND CONDITIONS**

Physical requirements:

- Be comfortable to work in a quiet testing environment
- Be flexible in work hours

1145405
**Job**: Test Center Operations

**Job Family**: LEARNING\_&\_CONTENT\_DELIVERY

**Organization**: Assessment & Qualifications

**Schedule**: PART\_TIME

**Req ID**: 20217

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