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Customer Service Assistant

2 weeks ago

Tampines, Singapore DB GOLF CENTER Full time

**DB Golf Center is looking for a Customer Service / Admin Assistant to join our Team**

We are seeking a dedicated and customer-focused professional to ensure smooth scheduling, outstanding customer service, and efficient management of administrative tasks in an Indoor Golfing Facility.

**Key responsibilities include**:

- Provide administrative support to the team and director by handling special requests, projects, or urgent tasks as needed.
- Coordinate and manage lesson bookings, ensuring accurate and efficient scheduling for coaches and customers.
- Maintain accurate records of lesson schedules, customer interactions, and operational data.
- ⁠Resolving customer complaints and issues effectively and efficiently.
- Foster positive relationships with customers to enhance satisfaction and promote loyalty.
- Support the smooth running of the indoor golf center, including equipment management and resource allocation.
- Ensure all areas of the facility are clean, organized, and fully operational

**Qualifications**:

- Strong communication skills
- Empathy, patience, problem-solving abilities
- Customer-centric mindset
- Familiarity with Microsoft Office
- Ability to adapt and handle ad hoc tasks with flexibility and efficiency.

**Added Value**:

- Marketing knowledge with marketing principles to assist with promotions and customer engagement.
- Fluency in written and spoken Chinese is an asset for supporting Chinese-speaking customers
- Familiarity and interest in Golf

Pay: $2,000.00 - $2,700.00 per month

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- Holidays
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person