Regional Process Sme

Posting Description:
**Regional Process SME - Invoicing**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

**Communication**
- Regularly discuss your ongoing workload, career and development priorities with your Manager
- Receive daily task requests allocated to you by your Manager
- Using transactional reports on Excel, analyze and identify appropriate correspondences to action
- Foster a strong team culture by working collaboratively with fellow team members both onshore and offshore

**Planning & Organising**
- Collaborate with Head of Central Processing in delivering and executing administrative support model with focus on process efficiency and service excellence
- Using initiative to obtain up to date information regarding client data to plan your workload according to deadlines
- Completing data entry and ensuring the integrity of our internal CRMS
- Completing various administration tasks
- Support onshore and offshore teams in assisting colleagues to exceed customer service standards for the group

**Analysis**
- Identifying process improvement opportunities to ensure service standards are exceeded and data quality is met
- Manage E&O, ensure reporting, due process and escalation followed

**How this opportunity is different**

The Aon Client Services team (ACS) is a business critical operating unit within Aon Australia, providing best in class broking service support to our Client Relationship Managers and clients.

The Centralised Data Processing team consists of Service Specialists (SS), Service Executives (SE), Service Managers and the Head of Central Processing, Asia Pacific. The team assists Aon colleagues across all solution lines with all aspects of client service support through accurate, efficient, and timely provision of client services and production of documentation ensuring that client service standards are exceeded.

The Regional Process SME - Invoicing will be responsible for completing various administration and processing tasks in supporting the offshore team and process model, as well as local stakeholder management.

**Skills and experience that will lead to success**
- Relevant Insurance experience
- Relevant education qualifications would be beneficial but not required
- Ability to build relationships with multiple stakeholders in a professional manner
- Ability to ask well-constructed questions in an environment which requires ongoing learning and development
- Ability to use initiative and multi task, complete tasks to deadlines
- Ability to assess, and complete, work with a high level of attention to detail
- Efficient use and knowledge of IT technology
- Innovative and collaborative
- Ability to understand, and retain, insurance related terms, processes, products and regulations

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

**#LI-HT1