Manager, Innovation Projects

**COMPANY DESCRIPTION**

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

At NTUC Health, we take an active approach in developing our people. We offer various education opportunities such as on-the-job training, formal learning courses and even scholarships so you can be better positioned for job roles of the future in an ever-changing work environment.

**RESPONSIBILITIES**

At NTUC Health, we believe age is just a number Seniors can lead exciting, purpose-driven lives, doing the things they love. If you have a strong desire to help seniors redefine their golden years and continue living vibrantly like we do, join us

Our goal is to make our seniors' lives more fulfilling. That is why our community and volunteer activities are at the heart of what we do. As the Manager, Innovation Project, the heart of the team, your mission is to shape and drive innovation by delivering strategic projects which are cross-functional in nature or involve strategic process improvement efforts or innovation efforts to support the new and evolving AAC model.

One key project that this role will be expected to help drive the transformation which includes process redesign and improvement effort to uplift the capability of AAC.

**You will need to**
- Support Senior Manager, Strategic Operations on project management, including timeline management, stakeholder engagement, data analysis and tracking of project progress and deliverables
- Process redesign and improvement, including documentation of best practices and new/improved policies, guidelines and SOPs as part of knowledge management
- Collaborate closely with various business units and supportive functional teams to establish comprehensive user requirements for features that facilitate process enhancements. Additionally, collaborate with project stakeholders to devise alternative solutions, as necessary.
- Facilitate and monitor the implementation/adoption of processes be it improvements or new to ensure overall standardisation

**You should**
- Thrive in a collaborative and dynamic environment
- Have strong communication and stakeholder management skills
- Enjoy transforming data into actionable insights
- Be proficient in Google Suite Applications

**It would be great if you**
- Have an interest/passion for working with seniors, partners and new people groups
- Are able to converse in local languages

**QUALIFICATIONS**
- At least 5 years of relevant working experience
- Degree in business management/engineering or knowledge of LEAN/Six Sigma/AGILE/design thinking methodology preferred
- Experience in project management and process improvement work
- Corporate development or business consultancy experience would be advantageous

**OTHER INFORMATION**
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.