Field Operations Coordinator

2 weeks ago

Singapore KSC CONSULTANTS PTE. LTD. Full time

The company is on the quest to procure Resource(s) for this Temporary / Contractor Assignment. We require top talent that can bring expertise to the Team and partner with the company at this time.

Hired by the Expansion Operations Team through Kitchen by the company, this role reports to the Expansion Operations Manager and his team via the Team Lead, Expansion Operations to:
1. Provide proactive, prompt and regular feedback and suggestions on the company/ Expansion Projects operational process improvement and efficiency.

2. Support the day-to-day operations of the company/ Expansion Projects:

- Handle food in a safe, hygienic, and sanitary manner.
- Pack orders carefully to ensure that all orders are sent out correctly without any missing items, condiments, or utensils.
- Assist to receive goods, conduct daily inventory checks.
- Resolve issues on the phone or face-to-face with customers (Consumers/Eaters, Merchants, and Delivery Partners) and strive to deliver excellent customer service.
- Nurture friendly relationships with customers to increase loyalty and boost the reputation of the company.

3. Onboarding and training new Coordinator: Perform with high standards of compliance to SOPs to ensure Food Safety Standards:

- Comply with the company's Food Safety SOPs to prevent cross-contamination and prevent leakage of trade/ business information.
- Cleaning and sanitising diligently without being told (including the toilet, hard to reach corners and crevices, and places usually overlooked).
- Assist to monitor daily sales and inventory movement.
- Assist to record daily temperature logs.

PROGRESSION

To be offered the opportunity to progress to Specialist, employee must have minimum 1 month experience as Coordinator with track record of being dependable

COMMITMENT PERIOD

Minimum 3 months commitment

Longer commitment welcomed

WORKING HOURS

Up to 44 normal hours a week on 4 weekdays (Mon-Fri) and 1 weekend (Sat/Sun).

Hours exceeding 44 hours will be paid at 1.5x rate (OT).

Hours worked on actual Public Holiday will be paid at 2.0x rate (PH).
- Opening Shift:
11.00am (start at 9.00am-10.30am on a needs basis) to 5.00pm (or earlier on a needs basis)

AND / OR
- Mid Shift:
12.00pm (start at 11.00am on a needs basis) to 6.00pm (or earlier on a needs basis)

AND / OR
- Closing Shift:
5.00pm (start at 4.00pm on a needs basis) to 10.00pm (or end at 10.30pm / 11.00pm / 11.30pm on a needs basis)

AND / OR
- Extended Shift:
9.00pm (start at earlier on a needs basis) to 2.00am (or end later on a needs basis)

Transport from work place to own home for shifts ending after 12mn and before 6am

TERMINATION

1-week probation with 1-day notice or salary-in-lieu for termination.

1-week notice or salary-in-lieu for termination after probation.

Janet Lim Chia Ee

EA License: 11C2878

EA Registration No: R1981865

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