Relationship Manager, Medium Enterprise, Sme Banking

**Key Responsibilities**

**Strategy**
- To achieve agreed individual financial and non-financial targets by acquiring, growing and retaining profitable Medium Enterprise customers within acceptable risk parameters.
- Contribute toward achieving team’s overall target and delivering optimal portfolio return.
- Collaborate and build effective partnerships with other Relationship Managers, Credit Analysts, Team Managers, Segment Heads, as well as colleagues in CDD teams and partners in Risk, Compliance, other support functions, and Product.

**Business**
- Achieve individual financial and non-financial targets while contributing towards team’s overall deliverables through:

- Effectively generating new business - identify prospects and convert in line with the Bank’s appetite
- Strategically formulating account plan - provide client needs-based solutions, structure appropriate credit facility, and execute various banking transactions
- Proactively building trusted client relationships - maintain a portfolio of active and growing customers
- Market and sell broad range of products including Trade Services, Lending, Cash Management and Wealth
- Work closely with credit team to ensure good quality lending decisions are made; to ensure the strict adherence to the prevailing EAR / credit policy
- Implement agreed business plan to achieve sales/ revenue targets
- Generate creative ideas on customer acquisition and products/ services
- Regularly feedback to Team Manager and peers on new and anticipated financial and service needs and recommend appropriate improvements to processes
- Maintain a high level of professionalism in client engagement, internal stakeholder management and other business conduct

**Processes**
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
- Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
- Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis - incorporating infrastructure requirements and ensuring that they are fit-for-growth.
- Conduct regular and timely customer due diligence (CDD) reviews
- Ensure CDD profiles are error free for timely sign off
- Follow and comply with AML CDD policies and procedures where applicable
- Identify KYC issues, provide solution or escalate to Line Manager if necessary
- Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures

**People & Talent**
- Embed the Group’s values and culture
- Coach peers and more junior staff as appropriate
- Partner effectively with internal stakeholders to deliver effective client solutions

**Risk Management**
- Abide by appropriate frameworks to guarantee that business is carried out within the Group’s risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.
- Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
- Abide by the Group’s values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employees.
- Do what is right to avoid reputational risks and operational losses

**Governance**
- Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
- Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
- Engage with all audit report findings and ensure feedback is acted upon
- Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable):
- Anti-Money Laundering (AML) and all applicable money laundering prevention procedures
- Client Due Diligence & Related Periodic Reviews
- Client Suitability Standards
- Treating Customers Fairly
- Approval & review of Credit Applications
- Maintain Documentary standards
- Data Confidentiality
- Cross-Border Policy
- Sanctions
- Environmental and Social Risk Management (ESRM)
- Anti-Bribery and Corruption (ABC)

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regula