
Team Leader
4 days ago
1. To carry out counter operations according to the hospital’s guidelines, procedures and policies consistently.
2. Plan weekly duty roster and manage the deployment of staff for all Visitor Registration Counters.
3. Supervise and monitor performance of staff to ensure service levels are met. Provide coaching and counselling when necessary.
4. Manage resources including manpower, equipment and supplies in daily operations.
5. Handle complaints and feedbacks and perform service recovery. Escalate to Supervisor when necessary.
6. Investigate causes of discrepancies and complaints and take corrective actions. Raise necessary documentations (Incident Report [IR])
7. Conduct on-the-job (OJT) for new staff and refresher training programs, if necessary.
8. Provide regular feedback to the Supervisor on staff performance and disciplinary matters.
9. Disseminate operation updates/information to staff promptly and accurately.
10. Conduct daily roll calls
11. Verify temperature records and attendance, when necessary (Heightened Dorscon)
12. Additional duties/job scope assigned by your superiors.
Job Requirements
- 3 years in customer related field (including one year supervisory experience or any equivalent experience)
- MUST be able to commit rotating shift (630am to 4pm / 730am to 5pm / 1030am to 8pm /1130am to 9pm)
Pay: $2,000.00 - $2,600.00 per month
Schedule:
- Day shift
- Early shift
- Late shift
- Weekend availability
Supplemental pay types:
- Overtime pay
Work Location: In person
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