Application Support Engineer

2 weeks ago

Central Business District, Singapore You Technologies Group Full time

**We are**

**YouTrip is a Southeast Asian neobank offering the region’s first and leading multi-currency wallet.** As a regional financial technology startup, it is dedicated to creating the best mobile financial services by simplifying foreign currency payments and offering the best exchange rates. Launched in 2018, YouTrip has been voted the #1 multi-currency account in Singapore, with the largest user base in the region following its successful launch in Thailand in partnership with Karsikornbank in 2019.

YouTrip is a Major Payment Institution licensed under the Monetary Authority of Singapore. **It is recognised as a Top FinTech Leader at the SFF Global FinTech Awards 2021**, and awarded ASEAN’s Best Fintech Start-up 2019 by the Rice Bowl Start-up Awards.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

**YouTrip is becoming the next unicorn FinTech with half-million consumers, a market-leading multi-currency platform.**

**What you will be doing**
- Manage and support the incident management process.
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.
- Prioritizing incidents according to their urgency and influence on the business.
- Producing documents that outline incident protocols, creating SOP and step-by-step scenario handling for the team to follow.
- Collaborating with the incident management team to ensure that all protocols are diligently followed.
- Logging all incidents and their resolution to see if there are recurring malfunctions.
- Adjusting the incident management process as required to ensure its effectiveness.
- Communicating with development or product stakeholders on major issues are found in the code.
- Managing the incident team members by receiving escalations, re-assigning workloads and re-scheduling non-urgent tasks.

**What we are looking for**
- Good foundation knowledge in frontend implementation of ReactJS, Angular and or similar technologies
- Good experience building REST APIs and understanding of the REST architecture constraints.
- Previous exposure in Object-Oriented Programming languages such as GoLang, PHP, C++, JavaScript, Python
- Good written and verbal communication skills, able to explain clearly and concisely in thought process
- Attention to detail and good problem-solving skills

**What we offer**
- An innovative culture that encourages talents to work highly collaboratively in a respectful, friendly environment, and be in a team where everyone is open to receiving and giving feedback.
- A clear career path where you can develop towards a technical team lead or an individual contributor in system architecture
- Multicultural office, CBD area
- Access to a deep bench of technical and business experts to work together

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