Application Support Specialist

2 weeks ago

Central Business District, Singapore You Technologies Group Full time

**We Are**

YouTrip is a Southeast Asian neobank offering the region’s first and leading multi-currency wallet. As a regional financial technology startup, it is dedicated to creating the best mobile financial services by simplifying foreign currency payments and offering the best exchange rates. Launched in 2018, YouTrip has been voted the #1 multi-currency account in Singapore, with the largest user base in the region following its successful launch in Thailand in partnership with Karsikornbank in 2019.

YouTrip is a Major Payment Institution licensed under the Monetary Authority of Singapore. It was recognised as a Top FinTech Leader at the SFF Global FinTech Awards 2021, and awarded ASEAN’s Best Fintech Start-up 2019 by the Rice Bowl Start-up Awards.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space

**What you will be doing**
- Create documentation of troubleshooting activities and resolutions
- Logging all incidents and their resolution to see if there are recurring malfunctions on the Support ticketing tool
- Prioritizing incidents according to their urgency and influence on the business
- Check, Debug, rectify and test the system on program errors to ensure resolution
- Ensure smooth workflow processes and attainment of service level commitments.

**What we are looking for**
- Degree/Diploma in Information Technology, Computer Science or related disciplines
- Minimum of 2-3 years of experience as an Application Support
- Experience with support tools such as SQL, OpenSearch, Kowl, or equivalent
- Strong analytical, negotiation, and interpersonal skills
- Good written and verbal communication skills, able to explain clearly and concisely in thought process
- Ability to multi-task, work independently, and prioritize under pressure, while maintaining high-quality output and deadlines in a fast-paced environment.
- Solution-oriented attitude
- Shown ability to work with other team members

**What can you expect from us?**
- A free hand to innovate and continuously develop new content
- The most innovative travel payment product to use and to create content around
- Access to a deep bench of technical and business experts to work together
- Multicultural co-working space environment in CBD area
- Working with an entrepreneurial team of people in Singapore, Thailand, and Hong Kong

**To apply

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