Assistant Manager, Group Digital Platforms UX/UI
16 hours ago
About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
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PURPOSE
- The Group Platforms team is responsible for identifying, defining, and managing technologies to fulfil business objectives.
- The Group Platforms team operates across FWD Group to:
- Collaborate with functions to drive operationalisation of business development, platform management and partner solutions.- Evolve platform development roadmaps and collaborate on solution design to achieve optimal business outcomes.
KEY ACCOUNTABILITIES-
- Developing and maintaining design guidelines and best practices for GenAI features, ensuring consistency in visual style, interaction patterns, and overall user experience.- Ability to manage and comprehend more complex business platforms that have high impact within the different FWD markets- Ability to very clearly define the correct problem, and potentially skip parts of the research in order to accelerate to the solutions, thereby saving time and costs for the company.- Provide ongoing UX/UI support for core platforms as external and internal requirements arise.- Engage and communicate with internal stakeholders in regional markets to align, and deliver seamless platform journeys and interaction solutions- Lead the conduct, analysis, and evaluation of user research activities specific to platforms to inform UX and UI decisions and assets for the relevant platform ideation.-
- Ensure platforms are designed to achieve platform and customer success metrics in line with the business objectives.- Partner with Product Managers, CX and business functional teams to support and guide the requirements refinement- Support the design aspects of the platform roadmap and delivery timelines alongside target business goals.- Ability to manage multiple platform portfolios at the same time
Development- Contribute to the development and skill learnings of the junior UX/UI product designers in the team
Operations- Support the maintenance and growth of platform(s) through structured feedback-loop design thinking cycles, ensuring effective prioritisation of design enhancements aligned with best-in-class practices consistent with company vision and business goals.
- QUALIFICATIONS / EXPERIENCE-
- Expert knowledge and proven UI design system and methodologies- Fundamental understanding of typography, iconography and composition- Expert knowledge of Design software (Figma)- Experience in Financial Services, eCommerce / InsurTech-Fintech / Start-up environment, while not mandatory, will be advantageous.
Knowledge and technical skills:- Ability to conduct and process Design Thinking processes and activities in context of supporting a platform design problem set- assets)- Familiar with Agile work environment as a UX/UI product manager- High capacity to understand new problem concepts related to financial services, analyse and solve problems within design context.
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