Workplace Coordinator

2 weeks ago


Singapore JLL Full time

JLL supports the Whole You, personally and professionally.
Workplace Coordinator
Work Dynamics - Integrated Facilities Management
The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Job Responsibilities
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
Execute experience services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Ensuring Exceptional Service
Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
Assists with third party vendor relationships and service partners to provide maximum service delivery
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards
Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered
- Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
Assistance and flexibility with Client events as needed to ensure flawless delivery
Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts
Provide administrative and operational excellence for soft services
Perform additional job duties, as requested

**Qualifications**:
Diploma Holder
1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently - strong prioritization and time management skills
Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the f



  • Singapore JLL Full time

    Join to apply for the Workplace Coordinator role at JLL 4 days ago Be among the first 25 applicants Join to apply for the Workplace Coordinator role at JLL Get AI-powered advice on this job and more exclusive features. Job Summary The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced...


  • Singapore Jump Trading Full time

    People and culture are really important at Jump. Our Workplace Services team are key ambassadors and we're looking to add to the team in our Singapore office! As a Workplace Coordinator you will be responsible for providing first class facilities and administration in partnership with the Global Workplace Services teams. This role suits a resourceful...

  • Workplace Coordinator

    2 weeks ago


    Singapore redhat Full time

    **About the job** The Red Hat Global Workplace Solutions (GWS) team is looking for a Workplace Coordinator to join us in Singapore. In this role, you will work with a local and regional team of facility operations professionals in support of workplace management and customer service. You’ll serve as the first point of contact for the office and help manage...


  • Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. Workplace Coordinator Reporting Relationships **Direct Manager**: Assistant Facilities Manager **Responsible for**: The Workplace Coordinator will support the Assistant & Post Facilities Manager on the day-to-day client activities for the assigned property/facility. Be on-site as the key point of...

  • Workplace Coordinator

    2 weeks ago


    Singapore JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...


  • Singapore beBeeFacilitiesManager Full time

    Job DescriptionThis role involves coordinating various tasks to ensure the smooth operation of a workplace. This includes managing facilities, security, and maintaining equipment.Coordinate moves, adds, and changes (MAC) to ensure minimal disruption to daily operations.Evaluate and implement strategies to maintain compliance with health and safety...


  • Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Roles & ResponsibilitiesJob SummaryThe Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Coordinator will be expected to increase the level of engagement and partnership between JLL,...


  • Singapore beBeeClientFocus Full time

    Workplace Experience CoordinatorJoin our team to experience a workplace that truly cares about its employees and guests.Experience the art of service delivery through exceptional client-facing interactions.Develop your skills in problem-solving, communication, and teamwork while delivering seamless experiences for clients.As a Workplace Experience...

  • Workplace Coordinator

    12 hours ago


    Singapore JLL Full time

    **JLL empowers you to shape a brighter way**. **Workplace Coordinator** **Reporting Relationships** Direct Manager: Assistant Facilities Manager Responsible for: The Workplace Coordinator will support the Assistant & Post Facilities Manager on the day-to-day client activities for the assigned property/facility. Be on-site as the key point of contact for...


  • Singapore CBRE Full time

    **Workplace Experience Coordinator** **Job ID** - 227899 **Posted** - 04-Jul-2025 **Role type** - Full-time **Areas of Interest** Customer Service, Facilities Management **Location(s)** Singapore - Singapore **About the Role**: As a CBRE Workplace Experience Coordinator, you will be responsible for delivering world-class customer service experience...