Veeva CRM Business Consultant

2 days ago

Singapore BITRALIS PTE. LTD. Full time

Job Summary:
Key Responsibilities:

- Serve as the primary liaison between business users and technical teams for all Veeva CRM-related needs.
- Gather, analyze, and document business requirements for Veeva CRM enhancements and integrations.
- Translate business requirements into functional specifications and work with developers and vendors to ensure successful implementation.
- Configure and maintain Veeva CRM functionality (e.g., user profiles, call reporting, account management, multichannel coordination).
- Perform UAT (User Acceptance Testing) and assist in validating Veeva CRM changes and deployments.
- Provide training and support to end-users; create documentation and user guides as needed.
- Collaborate with cross-functional teams including Sales, Marketing, Compliance, and IT to ensure alignment and platform optimization.
- Monitor system performance, manage issues, and recommend improvements.
- Stay up to date with Veeva CRM releases and industry best practices.

Required Qualifications:

- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
- 6+ years of experience as a Business Analyst working with Veeva CRM, preferably in the pharmaceutical or life sciences industry.
- Solid understanding of commercial pharma operations, salesforce effectiveness, and CRM workflows.
- Experience in requirement gathering, gap analysis, and documentation.
- Familiarity with data integrations between Veeva and other systems (e.g., SAP, Salesforce, MedPro, MDM).
- Strong communication and interpersonal skills.

Preferred Qualifications:

- Experience with Veeva Vault, Veeva CLM, or other Veeva products.
- Prior experience in project management or Agile/Scrum methodologies.
- Understanding of regulatory and compliance requirements in life sciences (e.g., Sunshine Act, GDPR, HIPAA).

What We Offer:

- Opportunities for professional development and certifications
- Competitive salary and benefits
- Collaborative and inclusive work environment
- Chance to work with cutting-edge technologies in the life sciences space

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