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1 week ago
Managing the delivery of multiple support areas end to end for JAPAC/EEMEA region.
- Incident management, Service request management, Problem Management, Change/Demand Management, and Knowledge management with ITIL experience is preferred.
- Good understanding and experience in Veeva CRM, CLM, Align, Engage and Veeva data model.
- Certification in any of the CRM technologies or Salesforce is nice to have.
- Ability to manage a team to ensure delivery of support services with escalation management.
- Understanding of Veeva data concepts like TM 2.0, Multi-channel cycle plan, Sample Management etc.
- Experience in Veeva configuration and SFDC configuration (Profiles, Permission sets, Process Builder, Approval processes etc.).
- Ability to manage the support and meet critical service levels (SLAs), key measurements, and other KPIs (Key performance indicators) as part of the project.
- Veeva
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