Hiring for SAP Ariba Manager

3 days ago

Singapore PATH INFOTECH PTE. LTD. Full time

Ensure regular KTLO / service management review are conducted, with participation from all teams across the KTLO ecosystem (i.e., Client ERP IT, ALPS CIO Office, CTC L1 helpdesk, Client Service Ops, IBM, Client Procurement Ariba Taskforce etc).
- Bring to management attention on incidents that fail to meet pre-defined Service Level Agreement. Review and challenge repeated incidents - and to drive the above-mentioned teams to proactive improve KTLO services by advocating the need to continually drive service management excellence.
- Ensure regular and timely engagement with Ariba Business and Procurement Champions - keep this group of users (advanced) up to date with the latest changes to Ariba.
- Collate, design and publish regular updates to the wider Procurement department, keeping the group aware of all ongoing incidents / system bugs that impact their daily operations on Ariba, latest changes to process and system enhancements etc.

**System Enhancement**
- Design, implement and manage eProcurement system enhancement feedback channels (such as input from KTLO Incident tickets & enhancement feedback from Client users).
- Collate, track and periodically review feedbacks with larger Client Procurement Ariba Taskforce. Propose enhancements for potential Change Control Request submission to System Owner.

**Process Ownership**
- Work with relevant Ariba Taskforce member(s) to continuously identify and streamline processes, shorten purchase operations lifecycle (without sacrificing governance).
- Ensure that responsible Procurement Ariba Taskforce member(s) update Ariba process workflows and user guides.
- Maintain and if necessary, update Ariba Client user onboarding and offboarding process, working with the relevant teams (eg. Corporate IT, HCM, CTC Ariba Access Management team)

**Knowledge Management**
- Be the overall "owner" of all Ariba related knowledge / contents of various forms (documents, flowcharts, meeting records / videos etc) residing on shared repositories - Procurement SharePoint & internal TEAMS site, Procurement Intranet etc, by ensuring the respective documents owners review / update their files periodically, if applicable.
- Advocate of document version control - and if necessary, identify and implement folder / file level restrictions.

**Systems' Static Data Management**
- Work with Client Ariba Taskforce and Ariba Supplier/Catalog Enablement Mangers / Static Data Administrators to design and maintain the process necessary for static data to be maintained / updated across Ariba and SAP ECC - for the purpose of (1) enabling Catalogs purchases, (2) maintaining static data for change of catalog items / introduction of new catalog items, and if necessary (3) updating of department HOD changes to ensure accurate approval routing.

**Reporting**
- Support Client Procurement Data Taskforce & Business Office in co-designing / providing necessary Ariba custom reports, work with IBM and SAP if necessary for any ad-hoc / non out-of-the-box reporting needs.

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