Ariba Procurement Manager

Accountable for the followings, by working with the larger supporting ecosystem such as the Procurement Ariba Taskforce & Ariba Champions, Procurement Supplier/Catalog Enablement Managers / Static Data Administrators, ERP IT, Corporate IT, Vendors (IBM & SAP), Ariba System etc. By leveraging the above mentioned, with or without direct supervisory responsibilities over the staff under this ecosystem - to act as Project Manager and ensure timely and appropriate escalations / call for supports to Procurement Core team / Deputy Director of Ariba Taskforce, Director of Procurement Operations and/ or CPO, as and when necessary.
Project Management
Besides the various project management tracking already performed by System Integrator (i.e., IBM) and /or Principle Vendor (i.e., SAP), when necessary, to drive outcomes, project manage and ensure regular progress updates to Procurement stakeholders (i.e., Procurement Core team and/or the wider Procurement department)
Business as Usual / Keep the Lights On (KTLO) Management
Ensure regular KTLO / service management review are conducted, with participation from all teams across the KTLO ecosystem (i.e., ERP IT, ALPS CIO Office, CTC L1 helpdesk, Service Ops, IBM, Procurement Ariba Taskforce etc).
Bring to management attention on incidents that fail to meet pre-defined Service Level Agreement. Review and challenge repeated incidents - and to drive the above-mentioned teams to proactive improve KTLO services by advocating the need to continually drive service management excellence.
Ensure regular and timely engagement with Ariba Business and Procurement Champions - keep this group of users (advanced) up to date with the latest changes to Ariba.
Collate, design and publish regular updates to the wider Procurement department, keeping the group aware of all ongoing incidents / system bugs that impact their daily operations on Ariba, latest changes to process and system enhancements etc.
System Enhancement
Design, implement and manage eProcurement system enhancement feedback channels (such as input from KTLO Incident tickets & enhancement feedback from users).
Collate, track and periodically review feedbacks with larger Procurement Ariba Taskforce. Propose enhancements for potential Change Control Request submission to System Owner.
Process Ownership
Work with relevant Ariba Taskforce member(s) to continuously identify and streamline processes, shorten purchase operations lifecycle (without sacrificing governance).
Ensure that responsible Procurement Ariba Taskforce member(s) update Ariba process workflows and user guides.
Maintain and if necessary, update Ariba user onboarding and offboarding process, working with the relevant teams (eg. Corporate IT, HCM, CTC Ariba Access Management team)
Knowledge Management
Be the overall owner of all Ariba related knowledge / contents of various forms (documents, flowcharts, meeting records / videos etc) residing on shared repositories - Procurement SharePoint & internal TEAMS site, Procurement Intranet etc, by ensuring the respective documents owners review / update their files periodically, if applicable.
Advocate of document version control - and if necessary, identify and implement folder / file level restrictions.
Systems Static Data Management
Work with Ariba Taskforce and Ariba Supplier/Catalog Enablement Mangers / Static Data Administrators to design and maintain the process necessary for static data to be maintained / updated across Ariba and SAP ECC - for the purpose of (1) enabling Catalogs purchases, (2) maintaining static data for change of catalog items / introduction of new catalog items, and if necessary (3) updating of department HOD changes to ensure accurate approval routing.
Reporting
Support Procurement Data Taskforce & Business Office in co-designing / providing necessary Ariba custom reports, work with IBM and SAP if necessary for any ad-hoc / non out-of-the-box reporting needs.
Other requirements:
Support other tasks as assigned by Procurement Leadership as needed.
Keep abreast of relevant changes that would impact usage / configuration on eProcurement and associated components of SAP ECC system (e.g., companywide changes such as organization changes; Procurement departmental changes such as people; policy, processes updates).
Stay up to date with the eProcurement system enhancements plan by mean of active engagement with ALPS CIO Office and pre-empt impact (both positive & negative) to users - intervene early and ensure requirement and / or concerns are communicated to CIO Office.
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