Assistant Manager, Performance and Business Insights
7 days ago
**About us**
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.
DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.
We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place.
Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions - from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.
We want to be the logistics company people turn to - the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.
**Responsibilities**
NETWORK PERFORMANCE
- Develop globally aligned strategy for MRP (Management Review Process) in APAC
- Deploy best-in-class Performance visibility dashboard via means of single data source and Power BI tool
- Define partner managment framework for non-DSC country operations (eg. DGF, DHLE, SF DSC CN managed operations)
- Establish Country Business Reviews process in partnership with Country Champions and Operations Champions
STRATEGIC INITIATIVE
- Develop Data Analytics & Customer Insights as a product offering to SL customer as part of renewal or RFQ as competitive advantage
- Replicate APAC Data Analytics success to other region in EMEA and Americas
- Establish Customer Dashboard for performance management via tools eg PowerBI
- Drive Command Center strategy in alignment to govern the network performance and drive service excellence
NETWORK IMPROVEMENT
- Establish Network optimisation framework
- Establish framework for process productivity assessment and proactively manage improvement plans
- Present and implement customer improvement projects (customer facing and deliverig the initiative)
- Develop operations Heat Map review to drive operations improvement and service excellence
- Establish best practice sharing strategy cross country, accounts and global to drive improve customer experience
CHANGE MANAGEMENT
- Drive change management through the APAC network, implementing a new way or performance reporting using the SL BI tool (Business Intelligence Solution, linked to Select Upgrade which is our SL solution)
- Own the Ops Dashboard Power BI roll out towards our country operations
- Drive the Ops Dashboard Power BI roadmap, engaging with the global community and proving feedback to all new customer agreements to ensure we sell our standard services
- Own the Customer Dashboard Power BI roll towards all CSS SU customers
- Drive the Customer Dashboard Power BI roadmap to drive non-mitigation performance
COMMUNICATIONS
- Create awareness of the SL Analytics and BI product across the network though Snack & Learn, Webinar
**Requirements**:
5-6 years of Supply Chain Management Experience
Experience in Data Analytics and Business Insight
Experience in working and accomplishing tasks within a cross-functional/matrix type organization
Experience in project management with consulting experience a plus
Job Reference: RO00251
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