Senior Officer, Tourist Guide Department
2 weeks ago
**What the role is**:
Being an integral part of the tourism ecosystem, TGs are critical assets who showcase the Singapore Story and create positive memorable experiences through storytelling. To raise the professionalism and quality of licensed TGs, the Tourist Guides Department (TGD) looks at the holistic development of TGs, ranging from training curriculum, licence policies, enhancing the TG association capabilities, to upholding legislation and enforcement. The Senior Officer will play an integral role in supporting the Tourist Guide Department in championing the tourist guides sector.
We believe that the community of Travel Agents, Tour Operators and Tourist Guides are inter-dependent. As such, being a part of TATG will provide great exposure and cross-department collaboration opportunities to expand one’s experience in the travel space.
**Main responsibilities**:
**Manage public queries**
- Build your communication and soft skills by corresponding with members of public and industry partners on tourist guide related matters e.g. issuance/ renewal of licenses, tourist guide examination/ appeals, tourist guide course approvals, etc.
**Event Management**
- Gain experience in events planning by supporting managers in the logístical and administrative aspects of events
- Manage vendors, payments, invitations and RSVP list, F&B, transport, venue sourcing and ensure events are smoothly executed
**Divisional Administrative Duties**
- Support industry outreach efforts through various skills-enhancing workstreams (e.g. drafting and disseminating circulars to industry, liaising with government agencies, etc.)
- Take the lead in the administrative duties of the division (e.g. procurement and finance matters, inventory stocktake, managing TA inbox and queries, etc.)
**Job requirements**:
- Strong interpersonal, high EQ and communication skills to manage and interact with internal and external stakeholders of various levels
- Possess customer service mindset
- Able to manage and execute events smoothly
- Able to execute and follow-up on tasks in a timely manner
- Good verbal and written communication skills
- Able to independently undertake administrative duties to support the department's work
- Proficient in Microsoft Office tools for collation, tabulation and data analysis purposes
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