Manager, Tourist Guide

6 days ago


Singapore Singapore Tourism Board Full time

**What the role is**
- To raise the professionalism and quality of licensed tourist guides (TGs), the Tourist Guide Department (TGD) is responsible for the holistic development of TGs, ranging from licensing administration to stakeholders’ skill development, and building of association’s capability to upholding legislation and enforcement. Additionally, to work closely with the tourism sector's key tourism associations (NATAS, STGS, SHA, ASA, SACEOS) and NTUC to follow up on the three year tourism sector operations and technology roadmap (OTR).

**What you will be working on**
- As a member of the TGD team, your role includes: 1. Conceptualising strategy and plans to develop the tourist guiding profession in Singapore into a respectable and recognised industry for self-employed persons, and in tandem with the Singapore Tourism Board (STB)'s long term strategy. 2. Studying trends and identifying new areas of growth, and test-bedding new concepts within the guiding profession. 3. Driving capacity management of existing tourist guiding profession in Singapore and identifying skills & language gaps, and developing initiatives aimed at addressing the gaps identified. 4. Overseeing the TG regulations under the STB Act, including making timely recommendations so that the regulations remain updated and relevant. 5. Working with NTUC, as well as industry associations such as National Association for Travel Agents Singapore (NATAS) and, Society of Tourist Guides Singapore (STGS), on the execution and piloting of ideas such as part of the tourism sector operations and technology roadmap (OTR) launched in 2021.

**What we are looking for**
- At least 3 years of relevant experience, with a passion to raise professionalism and quality in TG industry - Strategic thinking and analytical skills to carry out in-depth reviews of issues and propose sound recommendations to promote professionalism and quality of guiding. - Sound project and timeline management skills, with an eye for detail. - Good communication skills (written, spoken & presentation) & interpersonal skills to engage with internal and external stakeholders. - Good negotiation skills - Good team player. - It would be good if you are numerate and comfortable working with data, to derive data-driven insights to support work initiatives. - Familiarity with TG industry (or other freelance industries) and TG-related legislations will be advantageous but not compulsory. - Passion to work with industry stakeholders and association members to shape the future capabilities of the tourism sector.



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