Head of Service Operations

2 weeks ago

Singapore OCBC Bank Full time

**Head of Service Operations** **-** **(**230000GI**)**

**Head of Service Operations**

In coordination with the Infrastructure Services teams, the Head of Service Operations will engender a coordinated, Service Operational mindset by defining and directing overall Services strategy for OCBC ensure that the company maintains a data driven services environment and infrastructure that is scalable, customer-centric, risk adverse, compliant, and innovative with SLA’s & measurements for everything we do.

**Scope**
- In collaboration with the relevant stakeholders, define the Service Operations vision and drive all aspects of the strategy, ensuring that the right architectures, systems, operating models, and data driven aspects fully support technology services.
- Partner with the Heads of Infrastructure Services to deliver the innovation, development and deployment of technology solutions providing strong leadership and senior level advocacy for their delivery.
- Partner with the business to understand evolving work trends in design, engineering and software needed to support the underlying infrastructure and more importantly how to measure everything (Data Driven).

**Responsibilities**
- Accountable for the Service Operations and reporting, including Risk/Compliance and Service Improvement Plans.
- Govern the Technology Risks covering IT Operation and Resilience, IT Projects and Assurance, and IT infrastructure architecture and availability.
- Drive the end-to-end risk management process and govern Technology team on the risks and issues that arises from major projects, risk, and control self-assessments (RCSA) and significant risk events.
- Conduct monthly roadmap reviews with relevant service managers and Senior Leadership team represents, communicating on project health status, milestones, issues, and budget.
- Work closely with Information Security, to ensure that OCBC environments are maintained in a highly secure state, and that operating procedures and methods are best suited to maintain security of the company environments.
- Ensure all service outages are restored in a timely manner and abide by the fix once principles
- Guide the team in Service Operations and Risk/Compliance activities to ensure delivery against team annual strategic roadmap objectives.
- Coach the team to see the "big picture" as well as the details and to be able to tie technical initiatives to corporate goals.
- Assume lead role during outage management; monitor functions and coordinate inter-team corrective actions; assists team members with problem resolution and communicate with stakeholders.
- Drive continual service improvement initiatives aimed at improving service quality, IT, and business outcomes.

**Management**
- Overall management responsibilities for Service Operations & Risk.
- Manage vendor relationships by communicating effectively, holding vendors accountable, and cultivating a positive working relationship.
- Ensure that technology standards and best practices are maintained across the organization.
- Work with Product Owners and stakeholders in other departments to ensure that Technology strategy and execution align.
- Drive the adoption of right sourcing strategy, software defined everything and automation
- Manage the budget for Services Operations including reporting and forecasting
- Manage the team recruitment activities, whilst providing appropriate training, mentoring, and challenging them to grow and develop in their roles.
- Demonstrated management experience of matrix and multicultural teams.

**Qualifications**

**Qualifications, Skills and Experience Essential**
- Bachelor’s degree and/or equivalent experience in Information Technology, Computer Science or Business Management
- 15 years’ experience of progressive experience in Information Technology management with focus on network disciplines, and voice/video services will have been gained over an extensive period
- Extensive experience in the IT infrastructure concepts and solutions.
- Extensive in ITSM, Service Operations, Service Processes
- Solid knowledge of Risk & Compliance controls as they relate to Infrastructure
- Solid knowledge of architectures, monitoring, security control, redundancy, and high availability infrastructure,
- Strong knowledge of cyber-security and all matters related
- Demonstrable and practical experience as Service Operations / Risk leader

**Representative experience should include**:

- Service Management tools - example ServiceNow or other
- Knowledge of private and public Cloud technologies, broad Infrastructure
- Experience in automation and process mapping / improvements
- Qualifications in Risk and Information Systems Control
- Certifications in ITIL & IT Service Management

**Personal Characteristics**
- Excellent communications skills, with the ability to explain complex technological ideas and concepts in a way that is understandable to a non-technical audience.
- Confident presenter who likes to get

  • Head , Operation Department

    11 hours ago

    Central Singapore BANK OF CHINA LIMITED Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $9,000 - $14,000 Per Month **Date Posted** 1 day ago Additional Details **Job ID** 116421 **Job Views** 1 **Job Description**: Roles & Responsibilities Key Job Responsibilities/Duties - Establish and review key operational risk indicators/key control standards and...

  • Head Sommelier

    4 days ago

    Singapore A.SUNSET OPERATIONS PTE. LTD. Full time

    SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Head Sommelier to join our pre-opening team. **Job Purpose** The Head Sommelier oversees the outlet's wine operations. He supervises the performance and training of the subordinates in beverage operations. He consults...

  • Automotive Service Operations Head

    1 week ago

    Singapore AL TYRES PTE. LTD. Full time

    The Automotive Service Operations Head role is a key position at AL TYRES PTE. LTD., and we are seeking an experienced professional to fill this critical function. As the Automotive Service Operations Head, you will be responsible for overseeing the automotive service operations of our retail stores, including implementing and maintaining operational...

  • Vp, Head IT Service Operation

    2 weeks ago

    Singapore Charterhouse-SG Full time

    **Job details**: - Location: - Singapore- Job Type: - Permanent- Discipline: - Banking & Financial Services- Reference: - BF/WYS/VPHITSO/090323C- Posted: - about 2 hours ago- Consultant: - Wong Yu Shan- Consultant Phone: - +65 6950 0365**Share this job**: **Job description**: We are working with a leading bank in Asia with global network. As part of their...

  • Head of Operations

    1 week ago

    Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Head of Customer Service and Operations Up to

    6 days ago

    Singapore Hays Full time

    **Your new company** A Fast Growing Technology Company is looking for a Head of Customer Service and Operations to join their exciting business **Your new role** As a Head of Customer Service and Operations, you will be leading and managing the customer service and operations department. You will be heavily involved in planning, strategizing and...

  • Head of Operations

    2 weeks ago

    Singapore SMRT Corporation Ltd Full time

    Head of Operations **Job Purpose** - This role will be under our joint venture, Strides-YTL (ChargEco). The Head of Operations, will be responsible to oversee the entire business operations and the deployment of EV charging network. This will include project execution, daily monitoring of the operational performance of the EV charging network, manpower...

  • Operations Head

    4 days ago

    Singapore XSCEND RESOURCES GROUP PTE. LTD. Full time

    Key ResponsibilitiesThe Operations Head will be responsible for managing a team of hair stylists and beauticians, ensuring excellent customer service, and achieving sales targets.

  • Head, Group Service Operations

    7 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $9,000 - $18,000 Per Month**Date Posted** - 6 hours agoAdditional Details **Job ID** - 97174**Job Views** - 13Roles & Responsibilities **Head, Group Service Operations** **Group Care Plan Operations** As Head, Group Service Operations (GSO) you will support and work in...

  • Moe Kindergarten Centre Head/deputy Centre Head

    1 week ago

    Singapore Ministry of Education Full time

    **What the role is** - As a Centre Head or Deputy Centre Head, you will be part of a dynamic team that will spearhead the Ministry’s efforts to enhance the quality of Singapore’s pre-school education landscape. **What you will be working on** - You will lead a team of pre-school educators in providing quality education, holistic development and care for...

  • Head of Operations

    11 hours ago

    Singapore SMRT Corporation Ltd Full time

    Head of Operations **Job Purpose** - The Head of Operations at Strides Mobility provides leadership to an operations team responsible for supporting a few business lines. This is a full-time on-site role with responsibility to lead cross-functional teams to operationalise innovative urban mobility solutions and services. **Responsibilities** - Oversee all...

  • Head of Operations

    1 day ago

    Singapore LIBERTE HR SERVICES PTE. LTD. Full time

    **Head of Operations** We are seeking for an experience Head of Operations to join our client, a well-loved local café chain in Singapore. As the Operations Manager, you will provide leadership, management and foresight to ensure that the business opportunity is at its optimal level, through implementation and maintenance of the most efficient and...

  • Head of Operations

    2 weeks ago

    Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full time

    **Responsibilities**: - Monitor and report on operational performance to ensure high quality service - Accountable for all branch-wide daily administrative and customer service tasks - Formulate strategic to optimize operational management systems, procedures, customer service standards, and best practices compliance - Organize customer service activities...

  • Operations Head

    2 weeks ago

    Singapore ZUMVET PTE. LTD. Full time

    **Operations Head Wanted!** Zumvet is a new digital healthcare start-up with a mission to change the way pet care is delivered in Singapore. Our primary service offerings include teleconsults, home-based veterinary services and medication delivery. Our workplace is pet friendly (do bring your pets!) and we’re looking for a driven pet lover to oversee and...

  • Store Operations Manager

    1 week ago

    Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time

    About the Role:We are seeking an experienced Store Operations Manager to join our team at Manpower Staffing Services (S) Pte Ltd - Head Office. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retail stores, ensuring that all aspects of the business run smoothly and efficiently.

  • Head of Operations, Singapore

    11 hours ago

    Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Head of Operations

    1 day ago

    Singapore PROPSELLER PTE. LTD. Full time

    **About Propseller**: In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista ! In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the...

  • Securities Services Operations Apac Regional Head

    2 weeks ago

    Singapore Citi Full time

    The Regional Head of Securities Services Operations will be responsible for delivering efficient, scalable operational services across Asia. This role reports directly to the Global Head of Securities Services Operations and will be a member of the SSO Leadership Team as well as reporting to regional O&T Asia and business Asia heads. Securities Services...

  • Head - IT Helpdesk & Operations [ite Headquarters]

    2 weeks ago

    Singapore ITE Institute of Technical Education Full time

    [What the role is] As a Head in ITE, your challenge is to formulate, review and implement policies and schemes in specific functional areas. [What you will be working on] You will be assisting the department manager in the overall IT operations that support ITE business. This includes: - Support and coordinate the daily IT technical support and...

  • Head of IT Operation

    11 hours ago

    Central Singapore TONIK FINANCIAL PTE. LTD. Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $12,000 - $14,000 Per Month**Date Posted** - 1 day agoAdditional Details **Job ID** - 117633**Job Views** - 1Roles & Responsibilities - 8-15 years’ experience - Must be worked in multiple clouds such as AWS, GCP, Oracle and Azure. - Heading the IT Cloud Engineering Team -...