Senior Analyst Customer Applications Support

1 week ago


Pasir Ris, Singapore SITA Switzerland Sarl Full time

Overview:
**_ WELCOME TO SITA_**

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_ABOUT THE ROLE & TEAM:_**

As Senior Analyst Customer Applications Support you will fulfil the roles of Application Delivery, Training, Professional Services including consultancy and change processes in deployment, and some aspects of “Second Level” Support.

Reporting to the Senior Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations team.

**_WHAT YOU WILL DO: _**
- Ensure that defined Service Levels are met for the set of customers depending on your team service delivery and support level.
- In case operations or supervision tools report misfunction, you may be part of a “resolver group” whose task will be to assess the situation, propose temporary work-around in order to restore service, and provide Root Cause Analysis for corrective actions.
- Even if a traditional Service Desk process is in place, you and your team will be in charge of enforcing SLAs, keeping informed your set of customers either directly or via another customer-facing team in case of incident/problem/maintenance outages. Reports will be provided in any case when required. ServiceNow is the tool in general practice.

Qualifications:
**_ EXPERIENCE:_**
- University degree or equivalent in Telecommunications or Computer Science/IT preferred
- At least 4+ years of Airline Flight Operations experience required. Knowledge of Avionics is an advantage.
- Knowledge of ACARS and datalink with AOC is essential.
- Experience of Airline Products & Service knowledge around aircraft communication services, Flight Operations System, Ops control, Datalink knowledge is essential.
- Excellent interpersonal skills ideally in a customer facing environment: stakeholder engagement, verbal and written communication skills to convey complex and/or detailed information and ability to work successfully with teams across the organization.
- Knowledge of IT infrastructure with MS-Windows Server and/or Linux, MS-SQL databases will be an advantage.
- Experience with Service Now or other ticketing systems is preferred.

**_
WHAT WE OFFER:_**

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
**Flex-week**: Work from home up to 2 days/week (depending on your Team's needs).
- **Flex-day**: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

**Flex-location**: Benefit for 30 working days from anywhere around the world each year

**Competitive benefits** according to the local market



  • Pasir Ris, Singapore SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ABOUT THE ROLE & TEAM:_** Reporting to the Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations team. **_WHAT YOU WILL DO: _** - Ensure that defined SLAs are met for the set of customers...

  • Customer Support

    3 days ago


    Pasir Ris, Singapore D&S Global Solutions Full time

    **Position Title**: Customer Support Agent (Accounts Receivable Agent) **L**anguage (s)**: All applicants must speak fluent English. Any other language is a plus **Contract Type**:Labor Law **Job Start Date**: Immediate **Location**: Remote **Country**: Romania **Hours**: 8:00 AM to 5:00 PM US CST Monday to Friday ( from 16:00 to 00:50 Romanian time...


  • Pasir Ris, Singapore KRISLITE PTE LTD Full time

    **Marketing Analyst** As a Marketing Analyst at Krislite, you will have the opportunity to gain hands-on experience in various aspects of marketing while contributing to the growth and success of our brand. Working closely with our marketing team, you will assist in executing strategic initiatives across digital and traditional channels to engage our target...


  • Pasir Ris, Singapore ROHDE & SCHWARZ GmbH & Co. KG Full time

    **Your tasks**: - To be the technical expert of the solution and provide the necessary support to internal and external customers - To develop and execute market development and penetration strategies in coordination with local sales for assigned solutions in the domain of Communication Intelligence and Electronic Warfare - Influence customers by...


  • Pasir Ris, Singapore ROHDE & SCHWARZ GmbH & Co. KG Full time

    **Your tasks**: - Generate monthly report from SAP - Data collection for analysis - Process repair work of equipment - Logistics & Shipment - Handover of equipment, shipment request and service request - Update warranty status of products **Application tips**: - Application - Interview - Contact persons **Your qualifications**: - Minimum O level or ITE...


  • Pasir Ris, Singapore KRISLITE PTE LTD Full time

    As a Business Development Analyst at Krislite, you will have the opportunity to gain valuable hands-on experience in sales and business development within the lighting industry. Under the guidance of our experienced sales team, you will support various aspects of the sales process, from lead generation to customer relationship management. This internship...


  • Pasir Ris, Singapore KRISLITE PTE LTD Full time

    **Project Management Analyst** We are seeking a proactive and organized Project Management Analyst to join our dynamic team, focusing on lighting construction projects. This role offers the opportunity to gain hands-on experience in project management, client relations, and the technical aspects of lighting construction. You can gain exposure to industry...


  • Pasir Ris, Singapore Hydro Systems Singapore LLP Full time

    **Responsibilities**: - Assist the Area Sales Managers with the preparation, creation and tracking of offers - Supervise customer orders from preparation to invoicing, by working closely with the internal departments - Ensure timeliness and completeness of the communications between our customers and internal departments - Maintain good working relations...


  • Pasir Ris, Singapore D&S Global Solutions Full time

    Job Description Position Title: **Quality Assurance Analyst** Language (s): All applicants must speak, read and write fluent English. Any other language is a plus. Contract Type: Labor Contract Job Start Date: Immediate Location: Remote Country: Romania Hours: 8:00 AM to 5:00 PM CST (16:00 to 00:50 Romania). Monday to Friday and holidays if needed...

  • Sales Manager

    3 days ago


    Pasir Ris, Singapore S-Lite Event Support Full time

    Are you a **sales-driven go-getter** with a passion for the events industry? Join our dynamic team at **S-Lite Event Support**, a leading provider of event furniture, barricades, and logistics solutions in Singapore! **Responsibilities**: - Sell a wide range of products including event furniture, barricades, and setup services - Build and manage a pipeline...