
Quality Assurance Analyst
5 days ago
Job Description
Position Title:
**Quality Assurance Analyst**
Language (s): All applicants must speak, read and write fluent English. Any other language is a plus.
Contract Type: Labor Contract
Job Start Date: Immediate
Location: Remote
Country: Romania
Hours: 8:00 AM to 5:00 PM CST (16:00 to 00:50 Romania). Monday to Friday and holidays if needed with extra pay. Flexible schedule based on business needs
Reports to: Director of Collections
Company Overview
D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes.
**Responsibilities**:
- Review accounts for closure against KPIs as well as being able to communicate to the collection staff on any KPI’s that might have been missed.
- Plan, execute, and oversee account inspection and testing for quality and conformance to specifications and deliverables.
- Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
- Competent in analyzing the required source documents on all processes and completion of the post & pre call analysis and account resolution
- Develop or update procedures for capture, investigation, and documentation of product complaints
- Identify issues in the process and coordinate with relevant supervisor to implement required solutions
- Implement solutions to ensure all client information is kept confidential
- Update continuously on the process knowledge on your clients by keeping yourself updated with all instructions and the process workflows
- Prepare reports requested by the managers
Required skills and qualifications
- Deep knowledge of quality assurance terminology, methods, and tools
- Advanced computer skills, including database management
- Excellent analytical, problem-solving, and decision-making skills
- Proficiency in best practices for testing, version control, and defect management
- Highly detail-oriented
- Highly levels of professionalism
- QA experience (or equivalent) of 1 or more years preferably in the financial/BPO industry
- Good knowledge in credit balance, and refund process (preferred)
- Experience in collection
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