Incident Management Specialist

2 days ago


Hougang, Singapore WS Audiology APAC Full time

Are you looking for a new and exciting challenge? Our newly setup Global Technical Support team is currently seeking an **Incident Management Specialist** to join us on our mission to improve customer experience and initiate an end-to-end view on issues, gathering information, and gauging the impact of incidents. You'll be facilitating cross-team discussions, driving root cause analysis efforts, following up with timelines and action points, and conducting incident resolution efforts towards total closure.

The role will be based in our office located at 18 Tai Seng Street.

**Responsibilities**
- Liaises with investigator to consolidate case information for the failure analysis team
- Initiate end-to-end view on issues, gather information and gauge the impact of incidents.
- Facilitate cross team discussion on containment actions and short-term solutions to reduce impact of incidents and damages to company.
- Drive root cause analysis efforts, follow up with timelines and action points.
- Conduct incidents resolution efforts towards total closure.
- Review and update incident management procedures and workflow to improve incident handling
- Experience_
- Minimum of 5 years of working experience.
- A degree in Engineering or sciences or any relevant field
- Fluent in English spoken and written is mandatory.
- Personal competencies_
- Degree from Business Management / Information Technology or similar
- Results-driven with a “can-do” attitude and focus on execution
- Passionate about ensuring customer centricity by improving user experience
- Willingness to drive organizational change

**Who we are**:
At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful?

We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.



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