Servicenow Tools Administrator

1 week ago

Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full time

**Position Overview**

A ServiceNow tool administrator is responsible for managing and maintaining the ServiceNow platform within an organization. This involves configuring the system to meet the specific needs of the organization, and ensuring that it is running smoothly and efficiently. The administrator may also be responsible for training users on the platform, as well as troubleshooting any issues that arise. In addition to ServiceNow, the administrator will support other tools that falls under ESSD care. Enterprise Service & Support Department ensures ITIL processes are operationally relevant and optimized with sufficient controls, providing IT teams a framework to operate and deliver IT services to our customers.

**Key Responsibilities**
- Configuring and customizing the ServiceNow platform to meet the needs of the organization
- Managing user accounts and permissions within the system
- Monitoring system performance and troubleshooting any issues that arise
- Providing training and support to users of the platform
- Developing and implementing processes and procedures for using the ServiceNow platform
- Keeping up to date with new features and capabilities of the ServiceNow platform, and implementing these as needed

**Requirements**:

- Strong technical skills, including mínimal 5 years’ experience with the ServiceNow platform including ITSM, ITOM and CSM
- Excellent communication and interpersonal skills, with the ability to train and support users of the platform
- Good problem-solving skills, with the ability to troubleshoot issues and find creative solutions
- Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously
- A thorough understanding of IT processes and best practices, including incident management, change management, and service level management
- Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing requirements and priorities
- Experience working with ELK and Ansible will be a great plus
- A degree in computer science, information technology, or a related field is often preferred, but not mandatory

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