Customer Service Technician

3 days ago

Singapore Eddyfi Technologies Full time

Are you up for a challenge in the world of high-tech? We'd love to have you on board Eddyfi Technologies is looking for a Customer Service Technician in Singapore to join our Service Team.

***

**Your daily life**:

- As a key member of the team, you will collaborate closely with the regional Business Development Manager to assist installed sensor customers throughout the entire commercial process, spanning both the pre-sale and post-sale phases. The Customer Service Technician assumes responsibility for scheduling, executing, and planning installations, coordinating services, and providing technical support for projects. In addition to ensuring a positive customer experience during deployment, the Customer Service Technician performs installations, documents processes, and prepares reports.

**In this role, you will**:

- Carry out calibration, preventive maintenance, troubleshooting, and final quality control on Eddyfi equipment to ensure smooth operation ;
- Analyze electrical diagrams, identify faulty components, and collaborate with the Research & Development department to find technical solutions ;
- Perform on-site calibrations and repairs, ensuring traceability through clear documentation ;
- Interact with customers during on-site interventions, understanding their needs and providing appropriate solutions to ensure satisfaction ;
- Maintain production and quality standards in line with corporate norms ;
- Communicate irregularities in calibration procedures and utilize precision tools for activities ;
- Coordinate all pre-installation requirements/logistics with customers and Business Development Manager ;
- Schedule and perform new installation & service visits, training technicians as needed.
- Generate and compile various reports including pre-install, during installation, post-install, and quarterly reports ;
- Work collaboratively with the regional Business Development Manager and other Business Development Managers to facilitate sales opportunities, attend meetings, conduct technical demonstrations, and support wireless range testing or other pre-installation requirements.

**What We’re Looking For**:

- You have a 2-year degree from trade school or technical college ;
- You have minimum 3 years’ experience in Non-Destructive Testing, corrosion management, sales, and/or operations ;
- You are familiar with Ultrasound Technology level I or II ;
- You are comfortable in refinery/chemical plant environment ;
- You can travel domestically and internationally when necessary;
- You have excellent communication and presentation skills ;
- You can solve technical problems effectively, while being able to explain complex concepts in a clear and straightforward manner.

**You Will Be Offered**:

- 15 paid holidays, in addition to statutory holidays (as per local legislation);
- Sickness leave (as per local legislation);
- Eligibility to subscribe to health plan;
- CPF contributions (as per local legislation).

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