Java Production Support Lead

1 week ago


Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

Required Technical Background:

- A high degree of analytical, troubleshooting and problem-solving abilities having experience with **6+ years of **Java Production Support **(In L1 and L2 Support).
- Experience working in an on-call and 24x7 Support Systems.
- Monitoring experience and working knowledge of log analysis tools like Splunk, NGINX, App dynamics, Grafana, Epic etc
- Knowledge of object-oriented languages (e.g. Java, J2EE, Spring or other MVC framework). SOAP and Restful are a plus.
- Working knowledge of Linux/unix
- Understanding of Oracle database servers. NoSQL database is a plus.
- Knowledge of Spinnaker, Jenkins, Ansible and Python is required.
- Knowledge of load-balanced environments such as BigIP F5, Cisco, or Citrix.
- Knowledge of any issue/problem tracking system, such as ServiceNow.
- Update knowledge base articles as needed. Confluence is a plus.
- Escalate unresolved incidents or open new ones as appropriate.
- Support team in resolving issues and cross training
- Good understanding of SLAs and KPIs for Production Support



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