Java Production Support

2 weeks ago

Singapore OX CONSULTANCY PTE. LTD. Full time

**Job Description:
- Experience working with relational and nonrelational **databases SQL **, Couchbase
- Experience in **Java and use of debugging tools for java **.
- Basic Java coding should be enough.
- As a crucial member of our team, you will play a key role in addressing customer issues promptly. Our team is dedicated to innovative problem-solving on an enterprise scale, providing effective solutions. Your primary responsibilities will involve supporting and maintaining customers of our solutions, ensuring timely resolution of their issues.
- Own and resolve technical issues from initial troubleshooting to resolution. Identify root causes and implement effective solutions.
- Understand customer needs and collaborate with cross-functional teams for timely issue resolution.
- **Create and maintain support documentation, scripts and debugging guides to help build a repository of self-service support documents.**:

- Demonstrate excellent verbal and written communication and foster collaborative relationships with internal teams.

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