Program Specialist

**Duties**:

- Analyzing HI programs, operations, systems, processes, policies, and guidance in support of FEIO contracting.
- Developing business requirements, timeframes, and priorities for development of web-based systems that support Healthcare and Insurance programs, as well as coordinating the testing, deployment, and enhancement of those systems.
- Providing advice and guidance for projects and initiatives in support of HI programs, which may require extensive coordination with stakeholders within HI, OPM, other Federal agencies, insurance providers, and the public.
- Developing written policies, guidance, and instructions related to HI programs.
- Developing and documenting business and administrative processes and requirements, delineating and managing complex data analysis, collection, projects, and timelines.

**Requirements**:
**Conditions of Employment**:

- Must be a U.S. Citizen or National
- Suitable for Federal employment, determined by a background investigation
- May be required to successfully complete a probationary period
- Complete the initial online assessment and USAHire Assessment, if required
- This position is eligible for inclusion in the bargaining unit.
- if the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. _(BU Code - 2286)_
- if the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. _(BU Code - 7777)_

**Qualifications**:
**For the GS-12 Grade Level**: You must have one year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the private or public sector) performing the following:
- Evaluate the effectiveness of processes and procedures used to manage the work of the office, diagnose problems, and design new procedures and report processes as needed.
- Perform research for Senior Level staff of a confidential or time sensitive nature and obtains precise information needed for the completion of projects.
- Serve as coordinator to ensure that the efforts of the different offices are consistent in content and format, timely, and responsive to requirements.

**For the GS-13 Grade Level**: You must have one year of specialized experience comparable in scope and responsibility to the GS-12 grade level in the Federal service (obtained in either the private or public sector) performing the following:
- develop systems, processes, and policies to support the management and administration of health insurance benefit programs;
- identify project goals and articulating those to members of a cross-functional team;
- prioritize and organize the work of a team, tracking progress, and developing proposed solutions;
- research, analyze, and make recommendations to management and leadership concerning issues affecting health insurance programs.

You must meet all qualification and eligibility requirements by the closing date of this announcement.
- Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

**Education**:
This job does not have an education qualification requirement.

**Additional information**:
This job opportunity announcement may be used to fill additional similar vacancies across OPM.
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

**Qualified Category** = Does not exceed the basic qualifications requirements described in the "Qualifications" section of this announcement.
**Well Qualified Category** = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates proficiency in the Critical Competencies defined below. (This category must be met to be considered under ICTAP procedures)
**Best Qualified Category **= Meets the basic qualifications requirements described in the