Reservations Sales Officer

**Additional Information**
**Job Number**25098490
**Job Category**Reservations
**Location**Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

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**JOB SUMMARY**
- Also be responsible for the processing of group in EMPOWER and Opera. Liaise and communicates effectively with the relevant departments (e.g.: Sales & Marketing, Revenue, Catering Sales, Front Office, House-Keeping, Accounts and Food & Beverage) for any reservations related co-ordination.
- Also, to contribute positively to Engagement Survey results, team and individual goals by being positively in all aspects of departmental & inter-departmental issues.

**JOB DUTIES AND RESPONSIBILITIES**

1. Processing and follow-up of all FIT reservations and Group rooming lists.

2. Take charge of the systematic and orderly filing of all reservation correspondence.

3. Keeps the Reservations Manager and Revenue Manager informed of daily/ last minute group reservation development and closely co-ordinates with the Reservation Manager & Revenue Manager for system updates and forecast changes.

4. Maintain an effective trace system for all bookings to ensure timely follow-up is done.

5. Monitors and be responsible for group booking activities, check all the details and clean up in Opera diligently 3 days prior based on the 1st arrival guest.

6. Actively perfect sell at 100% occupancy by checking on pre blocks.

7. Meet or exceed monthly upsell and maintain abandon calls goals at or below 3%.

8. Liaise with the Front Desk team for room assignments and keys preparation prior to the group’s arrival for VIP group (as and when needed).

9. Communicates and process last minute, no-show and cancellation charges or refund.

10. Update Reservations Manager monthly on group commission accrual.

11. Weekly commission clearances on verification / investigation via CTAC.

12. Handling of guest’s complaints and resolving guest’s issue when required.

13. Responsible for other administrative duties (e.g., preparation of reports and data collection) as assigned by the Reservation Manager.

14. Responsible for maintenances of good Group data standard in both EMPOWER and Opera, ensuring the rate set up given by Revenue and clean up are performed periodically for individual rate code.

15. As and when required, support Reservations Manager in ensuring smooth operations, including sufficient phone coverage, daily duties distribution, obtain and inform briefing notes.

16. Discharges function in accordance with the hotel policy

17. Any other duties as may be assigned from time to time.

**JOB REQUIREMENTS**
- Minimum GCE 'O' levels and/or Diploma in Hotel Management.
- At least 1 year of relevant experience in handling Hotel Reservation Room Sales will be an added value.
- Good interpersonal, communication & administrative skills.
- PC literate.
- A great team player.
- Able to start work immediately or within short notice period.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environme