Call Centre Executive

Contact Centre Executive RoleThis is a fantastic opportunity for an individual who enjoys working in a dynamic and fast-paced environment.As a contact centre executive, you will be responsible for handling customer inquiries via calls or messages, escalating complex issues to the appropriate department, and initiating follow-up calls to confirm details and...

**Call Centre Executive** - 1 year direct contract - Work location: Central - **Working hours: Shift work, weekend work required, 8.00am - 5.30pm / 8.30am - 6.00pm, off on PH**: - Multiple headcount available **Our Client** - Transportation services company **The Opportunity** - Understand customer's needs and provide quick, accurate and satisfactory...

Quality Assurance SpecialistJob Description:Conduct comprehensive training sessions for new staff members on product knowledge and expectations. Perform regular quality audits on customer interactions, including phone calls, emails, web chats, data entry, and other transactions handled by call centre representatives. Develop and implement internal quality...

Job Title: Call Centre ExecutiveWe are seeking a dedicated and professional Call Centre Executive to join our medical group at The Straits Medical Services Pte Ltd. As the first point of contact for patients and clients, you will play a crucial role in delivering exceptional service with a personal touch.Your main responsibilities will include handling phone...

Quality Assurance Specialist RoleJob Description:Develop and deliver comprehensive training programs for new staff on product knowledge. Maintain high-quality standards by conducting regular audits of customer transactions, including phone calls, emails, web chats, data entry, and other interactions handled by call centre representatives. Align, review,...

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Job Title: Call Centre ExecutiveMain Duties and Responsibilities:As a key representative of Mandai Rainforest Resort, you will deliver exceptional first impressions and service to our guests over the phone. Your role is crucial in ensuring that every guest interaction reflects our high standards of personalized care.You will handle a wide range of guest...

Roles & ResponsibilitiesMain Duties and ResponsibilitiesYou will be the voice of Mandai Rainforest Resort, creating exceptional first impressions and delivering warm, attentive service over the phone as a Call Centre Executive.Your role is pivotal in ensuring that every guest interaction reflects high standards and personalized care. You will handle a wide...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...