Head, Venue Operations

4 days ago

Singapore KALLANG ALIVE SPORT MANAGEMENT CO PTE. LTD. Full time

**Key Responsibilities**:

- Act as a venue authority including (and in conjunction with the appropriate team) the delivery of events, sales, marketing, public relations, event services, campus integration and all other operational initiatives.
- Oversee the preparation and activation of management reports, plans, manuals, policies and procedures (i.e. Operations Manual, Handbooks, Reports, Booking Schedules, etc.).
- Provide guidance, advice, and solutions in regards to the venue operations, planning, staffing schedule, training, testing, licensing, commissioning etc.
- Provide oversight to facility’s contract service partners (food & beverage, commercial rights, ICT, telecommunications, etc.).
- Recruit, select, lead, motivate and evaluate venue staff; provide or coordinate training and work with employees to correct deficiencies as needed.
- Oversee, advise and provide peer support to facility Directors.
- Provide cluster management of venue disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
- Demonstrate continuous effort to improve venue operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide seamless venue operations and first class customer service.
- Lead or oversee various interdepartmental project groups, special projects and task forces as it relates to venues.
- Bring experience to assist in the creation of community and commercial content, activities and programs as it pertains to venue activation.
- Conduct organizational studies, investigations and operational studies; recommend modifications to plans, programs, policies and procedures as appropriate to ensure best practice is achieved.
- Establish and maintain effective working relationships with staff, contractors, facility stakeholders and users.

**Knowledge, Skills & Abilities**:

- Minimum 10+ years experience in venue management, with expertise in indoor/outdoor venues (Stadium experience essential) and preferably multipurpose ‘hubs’ or sports/entertainment parks.
- Minimum five years of senior venue leadership experience required.
- Vast experience across large scale sporting, entertainment and community events.
- Bachelor’s Degree or better from an accredited college or university in public assembly facility management, hospitality management, sports/event management, business administration or a related field (other combinations of experience/education meeting these requirements may be substituted).
- Competent financial manager, capable of managing a sophisticated P & L.
- Experience in contract negotiations including facility use agreements, service agreements and sponsorship agreements.
- Significant exposure to FM, contractors, logistics, production, staffing, food and beverage, hospitality, safety and security, event services, facility maintenance & housekeeping, turf management systems, installation crews, promoters, audio visual, telecommunications etc.
- Working knowledge of sales, marketing, government liaison, recruitment, human resources and finance.
- Excellent administrative and organisational skills with strong attention to detail
- Strong leadership and team management skills via a proven track record.
- Sound influencing and negotiation skills
- Excellent communication, diplomacy and interpersonal skills

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