Senior Customer Success Manager

Company Description

Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation. Zscaler has been a leader in Gartner’s MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well positioned to dominate this massively growing cloud security market.

**The Zscaler Sales Culture**

**Winning Technology and Products** **- **We offer the best technology and products for the cloud first world. We pioneered cloud security and continue to grow our 70B + TAM by releasing new products every year.

**Investing in People** - A well-funded and world-class Sales Strategy and Enablement Team to help you succeed. Sales process, practical methods and training to help you ramp faster and close larger deals as companies accelerate their move to the cloud.

**Supportive Leadership** - An industry leading leadership team with strong values, off the chart business acumen that will help you succeed quickly, while providing mentorship and career growth.

**Competitive; We Play to Win** - We are playing in a Rapidly growing TAM and huge market mega-shifts that leads directly to Zscaler; tracking a growth path similar to Salesforce, Workday, & ServiceNow.

**Job Description**:
**Position: Senior Customer Success Manager**

**Location: Singapore**

The **Senior Customer Success Manager** will play a key role in driving **Customer** **Success**, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. **Zscaler** is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our **customers** to achieve success.

**Responsibilities/What You’ll Do**:

- Develop and nurture customers to become Brand Ambassadors on behalf of ZscalerThrough interaction with the Customers, Operational, Management, and Director/CxO levels, ensure all are able to see the value of the service
- Deliver Service Review presentations Onsite to align Zscaler services with customer business initiatives and priorities
- Demonstrate fundamental understanding of Zscaler’s technology and articulate the advantages of our solution against competitors.
- Work with cross-functional teams to own and ensure customer deployments have completed quickly and efficiently
- Work closely with the Field Sales Team on identified opportunities for expansion within your accounts.
- As trusted advisor recommend ways your customer can get more value from the service.
- Ensure you are aware of your customer’s pain points and coordinate cross functional teams to get the customer the best outcome.

**Qualifications**:

- Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
- Familiarity with Network Architectures and network routing concepts.
- Highly motivated self-starter with competitive personality and strong attention to detail.
- Team player who possesses a desire and ability to work in a fast-paced, goal-oriented high growth sales environment
- Exceptional communication skills, both oral and written, coupled with excellent listening skills
- Ability to converse, write and speak in Mandarin is preferred as the role will be required to work with customers in Greater China

Additional Information

All your information will be kept confidential according to EEO guidelines.

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**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.