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Analyst, Service Delivery with Freight Management
3 weeks ago
SD (service delivery) plays a vital role in creating long-term clients relationship, acting as the bridge between the client, our operational delivery teams and control tower for shipment arrival or export into ASIA PACIFIC region. The key responsibilities of the Service Delivery is to govern across all areas within our organization service delivery process, continual service improvement and customer satisfaction as well as a key role in ensuring the highest level of operational service delivery.
As part of the service delivery, he/she is require to have good experience in Freight Management for Express or Air-Freight shipment. It is an advantange to be familiar with various in-coterms, IOR, EOR terms, white gloves services and at the least to know in country regulatory requirement and are familiar dealing with transport service provider.Duties & Responsibilities
- Collaborate/communicate with internal/external customers (clients/DC/Global partners/ AM) on inbound, outbound, escalation, resolutions, operational activities, reports deliverable and data inputs.
- Provides up-to-date statuses to the clients and share with the client on challenges faced for the shipments as well as to provide alternative solutions for shipments to be delivered on time at destinations as the team acts as control tower for shipment within APAC regions.
- Collaborate with Planner Procurement team and Production team on raw-material inventory review & replenishment activities.
- Trigger & participate in Project Improvement (BPI) till implementation.
- Demonstrate good and positive attitude towards each team member with good practices of flexibility. Provide guideline, mentoring & solutions to the team members.
- Build up Back-up plan within the team to ensure business continuity within the team or extended team within the same sections
**Requirements**:
- 3-8 years of import/export experience or related role.
- Experience in working in a manufacturing environment preferred.
- Working knowledge of LEAN and Six Sigma process improvement tools preferred.
- Excellent problem resolution skills including influencing and negotiating skills.
- Commitment to customer service.
- Knowledge on using Microsoft Office products.
- Able to work off-hours to facilitate global engagement.
Not Specified
