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Travel Retail Sales Supervisor

3 weeks ago

Changi, Singapore The Shilla Duty Free Full time

**Manage all Frontline Staff assigned**
- Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors
- Assist Retail Manager / Senior Retail Manager on recruitment needs
- Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets
- Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions
- Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures
- Handle rostering and manpower planning

**Sales Reports and Targets**
- Prepare all required sales reports and forecasting for assigned terminal
- Customer Service
- Work closely with Customer Service Team to manage and resolve customer-related feedback

**Store Management**
- Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment
- Ensure sufficient stocks of products and other requirement items
- Work closely with related Departments to review Visual Merchandising and product display
- Ensure all Incidents in store are duly reported and handled
- Work with Security Team on STEB & LAGS regulations
- Any other duties as per assigned

**KEY REQUIREMENTS & COMPETENCIES**
- Minimum GCE ‘O’ Level
- Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry
- Experience in travel retail background preferred
- Excellent communication and interpersonal skills with a pleasant personality
- Strong customer service mentality, proactive and willing to learn attitude
- Dependable Leader with the proven sales records
- Confident to speak third language will be an added advantage
- Able to perform retail operational hours, including weekends and public holidays

**Salary**: $3,000.00 - $4,000.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance

Schedule:

- Day shift
- Holidays
- Night shift

Supplemental pay types:

- Commission pay

Work Location: One location