E-commerce Admin Support Associate

2 weeks ago

Changi Airport, Singapore LOTTE Travel Retail Singapore Full time

**Inventory Support**

**a. Inventory**
- Conduct daily stock checks of products and report findings to Inventory Planner, Senior Security Specialist and Retail Manager.
- Coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks.
- Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post)
- Maintain and update records that will be used as references for checking and validation of items

b. Master Data
- Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team
- Liaise with Retail Operations in printing of new price tags for items with correct price tags

**E-Commerce Admin**
- Process online orders including printing of packing list, delivery Order and receipt
- Distribute orders to packers and assist with pick and pack when required
- Liaison between CAG and frontline staff from goods order and goods delivery
- Track order fulfilment status
- Administrative duties such as filing of E-commerce documents
- Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock
- Coordinating with relevant stakeholders to ensure e-commerce platform stock availability

**Customer Care**
- Handle online customers’ enquiries, feedbacks and reservations
- Maintain strong partner with Changi Customer Centre team & Fulfilment Centre
- Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team

**General**
- Any other duties which may be assigned by the immediate supervisor/manager from time to time.

**Requirements**:

- Diploma in Business Admin or Retail Management
- At least 1 year of relevant admin experience in retail or travel retail work environment experience preferred
- Strong interpersonal skills with mature disposition
- Prior customer/client service experience is an advantage
- Ability to partner with multiple stakeholders
- Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment
- Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word
- Fluent in English and possesses good interpersonal and communication skills
- Open to working on weekends and shifts

**Benefits**
- We offer attractive salary packages that commensurate with relevant work experience
- Annual Leave from 14 days to 18 days
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage

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