Product Operations Executive

**Who we are**:
**Open Government Products** is an experimental tech start-up team within the government that consists mainly of engineers, designers, and product managers who build technology for public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. As an experimental team, we have redesigned our organisation to move quickly, fail fast, and scale what works to deliver the maximum public good within a larger bureaucracy. We think about how we run the organisation from first principles, keep a flat hierarchy to maximise ownership, and bypass bureaucracy to focus on delivery of good products through a good organisation. We work on real problems, build for the user, and push for change.

Projects we've worked on include:
**Parking.sg** - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions using just their phones.

**FormSG** - A form builder tool for agencies to self-service and create online forms that can capture classified data, with the goal of replacing paper forms.

**Isomer** - An easy-to-deploy static website building and hosting service to let government agencies create usable, secure, and faster informational websites quickly.

**Vaccine.gov.sg** - The national COVID-19 vaccine registration and appointment system, developed to help people register for the vaccine in order of priority, and manage the supply and demand of vaccines to increase the rate at which Singapore’s population was vaccinated against COVID-19.

**PaySG** - A platform to enable digital payments for government services, initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers.

**Data.gov.sg** - An open repository of all the Singapore Government's public data. It helps people understand the data using visualisations and articles, and provides real-time APIs for developers to use.

**What does a Product Operations Executive do?**:
As a Product Operations Executive in the LetterSG team, you work as a team to handle the migration of digital letter templates, user queries, and supplement day-to-day product operations with the overall goal to enable the Singapore Government to go paperless.

Your duties and responsibilities include, but are not restricted to the following:

- Work closely with template owners from government agencies to onboard and iterate on their digital letter templates
- Triage and Troubleshoot technical issues with our product and provide solutions to users

Due to the nature of the work, this role is a mix of in person and remote work. Hands-on training on the product and internal tools/support systems will be provided.

This is a 6-month contract role. Depending on your performance and project needs, we may offer the option of extending your contract by another 3 or 6 months.

**What it's like working here**:

- **Rapid Prototyping** - Instead of spending too much time debating ideas, we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
- ** Ownership** - In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good.
- ** Continuous Learning** - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architectures, frameworks, technologies, and even languages is not just encouraged but essential.
- ** Open Communication** - As an organisation, we are continuously growing and trying to improve the way we work. We maintain a culture where everyone’s voice can be heard. We regularly review our policies so that we can create a healthy and inclusive working environment for individuals of all backgrounds.

**Who are we looking for**:

- Familiarity with HTML
- Preferably has a background in support, dealing with queries from the public and stakeholders
- Willing to learn new technologies and approaches
- Good at written and spoken communication
- Take initiative to make things happen - If something doesn’t look right, lean in to help, not wait for instructions
- Want to work for the public good - Your work helps government agencies be more productive, and moves the needle on public impact

Overall, we look for people with ability, initiative, good communication skills, and values.