Software Engineer

1 week ago


Singapore UNISON CONSULTING PTE. LTD. Full time

Optimize and update technical knowledge bases and SOPs.
- Analyse incidents and volumetric reports to recommend & implement improvement actions.
- Manage incidents & task SOPs and conduct regular recertification for continued validity.
- Manage internal tools for daily BAU activities.
- Raise scheduled change requests based on established SOPs.

**Requirements**:

- Good support knowledge in either one of the retail or wholesale payment or customer information systems (2-3 years support experience).
- Proficiency in Microsoft Excel, VBA scripting, documentation in English language.
- Ability to easily adopt to any technology / environment.
- Strong written, oral communication skills and able to manage user / vendor / customer.
- Open to work in shifts depending on requirements.
- Be able to work in fast pace and high-pressure working environment.



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