
Customer Service Representative
24 hours ago
2 years exp
**Roles & Responsibilities**
**Job Summary**:
Provide local / regional / worldwide customer service support through order fulfillment to ensure timely delivery of goods. This individual will also support business objectives, deliver high level of service & performance and engage customers, facilitating information flow and providing support to the order fulfillment process.
**Responsibilities**:
- Drive shipments through release of orders in ERP system & publish delivery schedule; provide shipment pre-alert to customer as needed
- Co-ordinate with Logistics to ensure special instructions are received/understood, as required
- Collaborate with Account/Business Development team to address and resolve customer issues e.g. customer quotations, price
- Direct and drive as appropriate, customer queries/complaints to appropriate functions to ensure proper follow-up and closure
- Monitor and report monthly delivery performance and sales
- Analyze & publish monthly / quarterly forecast to supply chain team for material/capacity planning purpose
- Work with Finance / Planning team to manage account receivables and inventory control
- Part End of Life and slow-moving materials / inventory management
- Timely update / maintenance of Customers’ Attributes & Sales Orders in ERP system
- Conduct annual customer satisfaction survey & work with related functions to address any customer feedback issues
- Understanding of related customer agreements / customer specific requirements (CSR)
- Undertake any other assignments which the management may request from time to time
**Job Requirement**:
- Diploma in Business or Supply Chain is preferred but not a must
- Minimum 2 years relevant working experience in manufacturing / plastics molding industry is preferred
- Familiar with MS Office such as Excel, Words & PowerPoints
- Knowledge of Navision/SAP is an advantage
- Experience in supply chain related activities eg; production planning, inventory control & analysis and forecasting will be added advantages
UNIVAC PRECISION ENGINEERING PTE LTD
The UNIVAC Group is globally recognized for its innovation in design and manufacturing of precision consumables and we serve many multinationals who benefit from our integrated value-chain from design and engineering, to manufacturing and fulfillment.
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