Senior Officer, Production Support Level 2

4 days ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:

- Response and resolve incidents, problem and user queries through proper analysis
- Manage communication for Incidents (Service Level Agreement (SLA) breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
- Execute continuous service improvement plan, process improvement
- Ensures essential process / procedures are followed and contribute to defining standards.
- Communicate complex technical issues to business users in a language they understand
- Contribute in effective knowledge management best practices within team and organization
- Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

**Job Requirements**:

- Strong team player. Flexible and being able to manage time effectively.
- Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with mínimal supervision.
- Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
- 3-4 years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct
- Solid understanding of ITIL methodology

**Be a part of UOB Family**:

  • Assistant Vp, Level 2 Production Swift Support

    5 days ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. x Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means...

  • Manager, Production Support Engineer

    5 days ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Senior Officer, Chargeback

    2 weeks ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Manager, System Production Support

    2 weeks ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Senior Officer, Chargeback

    13 hours ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Senior Officer, Relationship Officer

    3 days ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Entry-level) Customer Support Associate

    13 hours ago

    Raffles, Singapore NCA Organisation Full time

    **Launch Your Career in Customer Support!** Are you passionate about providing exceptional service and solving problems? As a **Customer Support Associate**, you will help customers while gaining invaluable experience in the customer service field. This is a great entry-level opportunity with mentorship and growth potential. - Provide guidance to customers...

  • Senior Officer, Operations Excellence

    1 week ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Senior Officer, Cardmember Services

    7 days ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Senior Officer, Cardmember Services

    2 weeks ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...