IT Support

2 weeks ago

Singapore Office Secretaries Full time

**Role** **Summary**:
Providing all aspects of IT support services to the Hong Kong, Singapore, Shanghai and Beijing offices. Work with UK to maintain the IT infrastructure within the Asian offices and IT projects.

**Responsibilities**
- Undertaking projects relating to the software and hardware infrastructure. Reporting of major issues to UK IT department, and working with them to resolve such issues.
- To provide training on the IT systems and procedures to new personnel joining the office.

**Requirements**:

- 3-5 years experience in relevant system and infrastructure support
- Good spoken and written English. Strong communication and interpersonal skills.
- Good analytical and problem solving ability.
- Good working experience and knowledge of supporting Windows 10 Professional, Windows Server 2008/12/16, VMWare VSphere, Microsoft Office 2013/16/365, Skype for Business, Microsoft Teams, Telephony, Audio and Video Conferencing, Remote Access and MDM solutions.
- Broad exposure to PC and Server hardware, and peripherals.
- Experience of working in both an administrative, and support role previously.
- At least basic knowledge of networking concepts including LAN switching and WAN routing.
- Experience of SSL VPN / Citrix systems would be an advantage.
- Specific Duties:

- Providing escalation point / assistance for other Asia office IT staff.
- Performing upgrades, deployments and maintenance of software and hardware.
- Performing regular administrative tasks on the systems; e.g. setting and monitoring backups; testing restores; monitoring server and network performance; etc.
- Provide pro-active monitoring, support and troubleshooting with a view to improve the end-user experience of the systems.
- Regular 'floor walking' in Hong Kong office to encourage users to engage with the support services that are provided.
- Providing assistance to UK IT department personnel with maintaining and upgrading the local and Asia IT infrastructure, and new initiatives.
- Provide suggestions / feedback to UK IT on specific enhancements requested / identified for the local offices.
- Liaising with external suppliers in relation to products and services supplied e.g. network connections, maintenance and support services, etc.
- Procurement and installation of additional / replacement hardware and specialised software i.e. software not part of standard Ince deployment (all procurement to be made in conjunction with UK IT regarding compatibility and standardisation where it differs from current install base).
- To ensure appropriate use of the IT systems, and provide guidance to the personnel on best practises and efficient use of the same. Includes providing IT induction training to new joiners.
- Update BCP and ensure recoverability of systems, Disaster Recovery provisioning and testing.
- Use of change management system to record any changes or planned outages in respect of infrastructure elements.

  • IT Support Engineer

    2 weeks ago

    Singapore WPP IT Full time

    **WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of...

  • Java Production Support

    2 days ago

    Singapore Power IT Services Full time

    Greetings!!! We are hiring for **Java Production Support(L1 Support) role** with leading MNC in **Singapore.** **Job Description**: - Should have **4 to 6 years of experience in Java, Oracle, Spring Boot microservices**: - Must have **Proficiency Level of E2**: - Strong knowledge in Java, Soap web services, Spring Boot and Microservices - Good knowledge...

  • Desktop Support Engineer

    1 week ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Engineer

    4 days ago

    Singapore Total IT Global Full time

    **We’re Hiring - Desktop Support Engineer** **About Us**: At **Total IT Global**, we elevate digital journeys with cutting-edge innovation to achieve the vision of ‘the enterprise of the future’. With a comprehensive portfolio of hardware and managed IT services, we enable high-growth enterprises through complex digital transformations across the...

  • Av Support Officer

    1 week ago

    Singapore Total IT Global Full time

    Perform pre-setup check on A/V system and Microsoft Teams Room ∙ Provide on-site support for MS Teams IP Telephony endpoint, Wireless Presentation equipment and A/V conferencing equipment for Boardroom and Meeting Rooms. ∙ Provide on-site support for MS Teams Live event or Virtual Events. ∙ On-site/Stand-by support for Senior Management meetings. ∙...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

  • Desktop Support Engineer

    1 week ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Singapore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

  • Desktop Support Engineer

    2 days ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

  • Application Support Analyst

    5 days ago

    Singapore Neurones IT Asia Full time

    We are looking for an Application Support Analyst, and your role is as below: You'll support clients across APAC while ensuring platform availability for global users 24/7. The role requires an understanding of both technical infrastructure and client experience. Responsibilities Client-Facing Incident Management Own client-impacting incidents from...

  • Operations Support Engineer

    2 hours ago

    Singapore Neurones IT Asia Full time $80,000 - $120,000 per year

    An operations support engineer will be working with Customer's product team that seeks to design and develop software applications that help Customers to better serve the needs of the people of Singapore.Role:Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and...