Service Delivery Manager

1 week ago

Bukit Batok, Singapore WIZ TECHNOLOGIES (S) PTE LTD Full time

A Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients. They are in charge of a variety of tasks, such as leading project teams,rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

**Role and Responsibilities**
- Monitoring and managing desktop support, IT servicesdesk, and VIP support functions to ensure optimal service
- Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projectsto gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reportsto the management on performance of the service delivery
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Collaborating with technical design teams to set standards for software, hardware, and security

**Qualification and Requirements**
- Experience in dealing with third-party-provided services
- Operational ability in a diverse, large-scale environment
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Mastery ofITIL(Information Technology Infrastructure Library) principles
- Expertise in people management and leadership
- Strong organizational skills
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problem-solvingskills
- Readiness to demonstrate a proactive attitude
- Excellent verbal and written communication skills

**Salary**: $7,000.00 - $8,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person
- Health insurance

  • Service Delivery Manager

    2 weeks ago

    Bukit Merah, Singapore AsiaPac Technology Pte Ltd Full time

    **Key Responsibilities** - People Management - Manage staff assigned/stationed at the customer sites - Service Delivery Management - Implement and manage service delivery management projects and coordinate internal resources (Subject Matter Experts) and internal/external resources to support daily operation and project delivery - Act as single point of...

  • Service Technician cum driver

    2 weeks ago

    Bukit Batok, Singapore PUMPS SERVICE CENTRE PTE. LTD. Full time $40,000 - $60,000 per year

    About the role We are looking for a full-time Service Technician cum driver to join our team at PUMPS SERVICE CENTRE PTE. LTD. in the Bukit Batok West Region. In this role, you will be responsible for providing high-quality technical service and support to our customers, as well as driving our service vehicles to deliver and collect equipment. What you'll be...

  • Delivery Driver

    1 week ago

    Bukit Batok, Singapore New Life Consultancy Pte ltd Full time

    **Company**: Chinese Restaurant Group **About Us**: Well-established restaurant group in Singapore, renowned for our wide variety of Chinese cuisines, high-quality food, exceptional service, and distinctive dining experiences. Currently looking for a responsible and efficient Delivery & Logistics Assistant to join the team. **Job Summary**: As a Delivery &...

  • Delivery Driver

    5 days ago

    Bukit Batok, Singapore MDE Capital Consultancy Pte Ltd Full time

    Distributing parcels promptly to customers and providing customer satisfaction. **Requirements**: - Proven working experience as a Delivery Driver - Valid driver’s license (Class 3) - Excellent organizational and time management skills - Good driving record with no traffic violations - Hardworking - Punctuality & Good attendance - Knowledge of area roads...

  • Customer Service Officer

    2 weeks ago

    Bukit Batok, Singapore ALLIGATOR LOGISTICS PTE LTD Full time

    To assist logistics Manager with documentation and shipping arrangements. - Handle LCL/FCL for import/export processing. - Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation. - Manage daily operations and respond to customer inquiries and requests - Process inquiries and send booking confirmations...

  • Customer Service Officer

    7 days ago

    Bukit Batok, Singapore ALLIGATOR LOGISTICS PTE LTD Full time

    To assist logistics Manager with documentation and shipping arrangements. - Handle LCL/FCL for import/export processing. - Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation. - Manage daily operations and respond to customer inquiries and requests - Process inquiries and send booking confirmations...

  • Customer Service Assistant

    1 day ago

    Bukit Batok, Singapore Private Advertiser Full time $40,000 - $60,000 per year

    About the role We are seeking a talented and driven Customer Service Executive (Indoor Sales) / Sales Executive to join our team. In this full-time position, you will be responsible for providing exceptional customer service and driving sales within our Bukit Batok office. As a key member of our sales team, you will play a vital role in achieving our...

  • Jackpot Executive

    5 days ago

    Bukit Batok, Singapore Civil Service Club Full time

    **Job Highlights** - COMPETITIVE SALARY PACKAGE - ATTRACTIVE BONUS SCHEME - GOOD STAFF BENEFITS **JACKPOT EXECUTIVE** As a **Jackpot Executive** in Bukit Batok Clubhouse, you will report to our Assistant Manager, Clubhouse**.** **What you’ll be doing**: - Assist the Assistant Manager, Clubhouse to ensure the smooth operations of the Jackpot Room. -...

  • Senior Jackpot Executive

    4 days ago

    Bukit Batok, Singapore Civil Service Club (CSC) Full time

    As a Senior Jackpot Executive in Bukit Batok Clubhouse, you will report to our Assistant Manager, Clubhouse.What you’ll be doing: Assist the Assistant Manager, Clubhouse to ensure the smooth operations of the Jackpot Room. Lead a team of Jackpot Executives to ensure they provide prompt, friendly and professional service to players. Create “Wow”...

  • Customer Service Executive

    3 days ago

    Bukit Batok, Singapore Absolute Kinetics Consultancy Pte Ltd Full time

    We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or applicants have the...