Data Ops Engineer

3 days ago


Serangoon, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Report to the Operations Manager, be responsible for data operations of a new national data repository
- Accountable for the fulfilment of the system’s roles and responsibilities
- Establish data contributor and data consumer onboarding processes with compliance to data governance policy, conduct onboarding with thorough quality assurance controls
- Plan and Prioritise onboarding requests, track and report contributor & consumer onboarding status
- Ensure data availability to data consumers, and provide timely communications in cases of disruptions
- Respond to enquiries on data quality and inform the relevant data contributor promptly
- Identify and establish measures on on-going basis to proactively detect data quality issues and follow up with the respective data contributors for timely data corrections, as well as implementation of preventive measures
- Provide regular reporting of data quality issues to internal and external stakeholders, data owner, and track all data quality issues till closure
- Ensure compliance to both internal and external SLAs
- Manage team’s support schedule to ensure full coverage of data operation services, as well as coaching team members to deliver consistent support service quality
- Provide strong leadership for matters relating to operations support, processes, and guidelines to achieve service excellence
- Advise improvements and assist in the development of measurable information and SOP / knowledge base / dashboards to assure continued effectiveness of system operations

**Requirements**:

- Degree in Computer Science, Information Technology, Management of Information Systems, or related discipline
- Excellent analytical skills with attention to details
- Pro-active, independent, and able to react quickly and resolve issues promptly
- Experience in Healthcare domain is an added advantage


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