External Relationship Manager

2 weeks ago


Singapore THE FURNITURE MALL PTE LTD Full time

External Relationship Manager responsibilities include:
Building positive relationships with customers

Assisting with generating new members

Identifying opportunities for developing the association for the benefit of members

Organise events for members such as courses, get together, sales opportunities, tenders etc

Updating members on new developments or news from Government or related Industrial sectors

**Job brief**

We are looking for an External Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with our company’s clients to boost our association’s standing in the long-run.

**Responsibilities**

Understand members needs and develop plans to address them

Identify key staff in member’s company to cultivate relationships

Resolve member’s complaints quickly and effectively

Forward sales opportunities to them

Aim to preserve members and renew memberships and generate new members

Establishing good relationship with members and get to know the HR or key decision managers to enable support for events organised

Gain solid knowledge of event organising

Create events and formulate plans that will help meet the needs of members

Assist to help out with administrative work when required with companies within the organisation

Sending timely information to members when there are updates from Government or related industrial sectors

Support the team when help is required for any other duties not specified in this JD

**Requirements**:
Proven experience as a Client Relationship Manager

Knowledge of customer relationship management (CRM) practices

Experience in sales or customer service is preferred

Problem-solving attitude

Excellent communication skills

Aptitude for fostering positive relationships

Teamwork and leadership skills

Customer-oriented mindset

Creative thinking and able to think out of the box

Attentive to detail and organized

Must be self-motivated, flexible and able to manage several jobs at one time when required

Independent with initiative taking spirit and able to be a team player


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