
External Relationship Manager
2 weeks ago
External Relationship Manager responsibilities include:
Building positive relationships with customers
Assisting with generating new members
Identifying opportunities for developing the association for the benefit of members
Organise events for members such as courses, get together, sales opportunities, tenders etc
Updating members on new developments or news from Government or related Industrial sectors
**Job brief**
We are looking for an External Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, you’ll maintain strong relationships with our company’s clients to boost our association’s standing in the long-run.
**Responsibilities**
Understand members needs and develop plans to address them
Identify key staff in member’s company to cultivate relationships
Resolve member’s complaints quickly and effectively
Forward sales opportunities to them
Aim to preserve members and renew memberships and generate new members
Establishing good relationship with members and get to know the HR or key decision managers to enable support for events organised
Gain solid knowledge of event organising
Create events and formulate plans that will help meet the needs of members
Assist to help out with administrative work when required with companies within the organisation
Sending timely information to members when there are updates from Government or related industrial sectors
Support the team when help is required for any other duties not specified in this JD
**Requirements**:
Proven experience as a Client Relationship Manager
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
Creative thinking and able to think out of the box
Attentive to detail and organized
Must be self-motivated, flexible and able to manage several jobs at one time when required
Independent with initiative taking spirit and able to be a team player
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