Meeting Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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**Responsibilities**:
Strategic Meetings Management Program Support
- Working with client local stakeholders to integrate global process mandates and requirements into locally achievable and beneficial processes
- Map and identify complimentary and contradictory processes in existing and future process maps from a local market perspective
- Integrate and connect all aspects of process from approvals, routing, technology, payments, compliance and reporting in addition to operational service excellence
- Working with operations teams to translate agreed process into SOP’s
- Drive internal and external team engagement, education and training to ensure maximum understanding, adherence and returns on identified process and SOP’s
- Document and track SOP’s and KPI adherence throughout the program management
- Consistently look for opportunities to enhance and optimize the program’s effectiveness and efficiency
- Manage all internal and external relationships with key stakeholders at a local market level
- Represent local perspectives on the global team to ensure alignment on program objects and deliverables

Operational Delivery
- Ongoing key operational client contact - act as the key client contact for program including proposal creation and presentation, contracting, regular WIP reviews, ongoing engagement and escalation as needed
- Ongoing Leadership and Management of support teams and/or coordinator(s) to delivery best results
- Source, Negotiate, Contract and Manage all vendors / suppliers for the meeting on clients’ behalf and ensuring quality services at efficient rates
- Create and Manage critical path for event(s) including key dates internally and externally
- Create, design and manage all aspects of the program (food and beverage, activities, transport, theming etc)
- Attendee Management and associated aspects (initiations, itineraries, rooming lists, special needs, dietary requirements, attendee communications etc)
- Coordinate, or manage, the air ticketing team for the event for seamless operations and client facing engagement
- Facilitate all supplier payments including regular reporting on fund movements
- Create and Manage the initial, negotiated, working and final budgets throughout the program in an accurate and timely manner
- Proactive management of event, and account, profitability
- Full financial reconciliation post event within defined SLA parameters
- Meet all deliverables and SLA’s, both internally and externally
- Understand and be compliant with all American Express policies

Requirements - Mandatory:

- Minimum of 5 years proven event management experience
- Proven understanding of Strategic Meetings Management and the key components of a program
- Proficient in Events Software, i.e. EventsPro, Starcite, Cvent or similar
- Ability to work within budgetary parameters, meeting critical deadlines, and handle multiple projects simultaneously.
- Excellent communication skills, written, oral and interpersonal are essential with ability and present and engage at a senior stakeholder level
- Ability to work with the corporate clients to develop programs, including destination selection, site inspections, negotiations, costing and onsite management through final billing.
- Comfortable working both independently and as part of a team
- Estimated travel - approximately 20%

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Requirements - Preferred:

- Advanced diploma or university degree in hospitality, tourism, marketing or a related field.
- Knowledge / Experience in Group Air, Transient Ticketing considered an advantage
- Understanding of Strategic Meetings Management programs and principals
- Understanding of the pharmaceutical industry considered an advantage

Location

Singapore - Singapore

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Pleas