Digital Piano Technician

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

**Job Overview**

We are looking for an experienced digital piano technician to join our regional team. The role is based in Singapore and will be focused on delivering the best possible customer service for the musical instrument repair industry. We want somebody who is self-driven, passionate, and very organized. Someone who matches our spirit and desire and to keep challenging ourselves to push to be the best in the industry.

As a Freelance Digital Piano Technician, you will be responsible for diagnosing, repairing, and maintaining digital pianos for our clients. This role requires a deep understanding of digital piano technology, excellent problem-solving skills, and the ability to provide exceptional customer service.

**Responsibilities**
- Diagnose and troubleshoot issues with digital pianos, including electrical, mechanical, and software-related problems.
- Perform repairs and maintenance on various models of digital pianos.
- Conduct regular inspections and tune-ups to ensure optimal performance.
- Provide detailed reports on the condition and necessary repairs for each instrument.
- Offer expert advice and guidance to clients regarding the care and maintenance of their digital pianos.
- Stay up-to-date with the latest developments in digital piano technology and repair techniques.
- Maintain a clean and organized workspace, ensuring all tools and equipment are in good working condition.
- Communicate effectively with clients and supporting teammates to schedule appointments and provide updates on repair progress.

**Requirements**:

- Proven experience as a digital piano technician or similar role.
- Strong knowledge of digital piano technology, including hardware, software, and electronics.
- Proficient in using diagnostic tools and repair equipment.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively.
- Strong communication and customer service skills.
- Valid driver's license and reliable transportation (On-site work is required).
- Certification or formal training in digital piano repair or a related field (preferred).
- Experience working with a variety of digital piano brands and models (preferred).
- Familiarity with MIDI technology and software (preferred).

**Benefits**
- Competitive hourly rate or per-job payment, based on experience and scope of work.
- Flexible work schedule with the opportunity to work remotely or on-site as needed.