L2 Cash Management Application Production Support
5 days ago
Be part of the dynamic support organization responsible to ensure that all high-impact incidents are being addressed in alignment with defined processes, driving cross-team resolution efforts to ensure that issues are being addressed, that all corresponding resolution efforts remain on track, that affected parties and management remain informed, and that underlying problems are identified and addressed.
**The role**
- Independently debug and propose resolution/work-around for complex production issues
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Respond to user requests, and incidents and follow up on problems in a timely manner.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues, through the problem management process, with other internal teams and/or the vendor.
- Coordinate and follow up with Application teams to ensure the permanent fix is prioritized, planned and delivered, through the problem management process.
**Direct Responsibilities**
- Incidents resolution.
- Preventive maintenance.
- Pro-active actions/measures to limit corrective maintenance activities.
- Weekend/Holiday/Night support.
**Technical**
- JAVA/J2EE
- Websphere/Tomcat/JBOSS
- ORACLE PL/SQL
- COBOL
- UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- ITSM tool: Service Now
- Sharepoint
- Database performance & SQL tuning experience is a plus
- Good technical troubleshooting and debugging skills.
**Functional**
- Strong understanding of stop list filtering, AML, social engineering etc.
- Working grasp of double-posting accounting treatment.
- Understanding and experience in ITIL concepts.
- Possess good analytical skills and self-motivated
**Experience
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