Head of Workplace Services, Apac

2 weeks ago

Singapore FNZ Full time

Role Description
- This position is part of the Global Technology team and has primary accountability for the delivery of all Workplace services (1st-3rd Line Support functions) and manage the continued improvement.
- Specific Role Responsibilities
- Manage the Workplace team across Asia Pacific.
- Ensure the team provides high quality and timely support to internal users which includes:

- First Line Support to users through our Helpdesk Software;
- Desktop Deployment Services (preferably Intune/Autopilot);
- Azure and on Prem Active Directory Users & Groups management and Group policy;
- All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices;
- Telephony system for end-users including Securities business (e.g. MS TEAMS Calls and Cloud9 / IPC)
- Asset Register Maintenance.
- Remote support to other internal clients
- Daily checks and BAU monitoring and fault resolution
- Ensuring that the correct service desk processes and procedures are followed
- Basic connectivity and network troubleshooting
- Knowledge sharing and mentoring
- Documentation of technical fault solutions
- Recommend improvements to all aspects of the IT services
- Ensure IT policies are adhered to at all times
- Identity management
- Video conferencing systems.
- CCTV and physical access controls.
- Ensure global policies and standards are being implemented in the region.
- Initiate process improvement and ensure all processes are being documented.
- Set proper service level agreement and measure it accordingly.
- Able to drive changes, transformation, manage process improvement and regional initiatives.
- Experience required
- Experience in a similar Managerial role is an advantage;
- English on communicative level;
- General infrastructure skills and knowledge of Microsoft Desktop and Server products;
- General identify management and project management skills
- An understanding of Virtualisation (ESXi / vSphere), Active Directory;
- A good understanding of IP network fundamentals;
- Great team player and able to work under direction or independently.

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