Key Account Manager, Client Success

6 days ago


Singapore Meltwater Full time

Key Account Manager, Client Success

Applications are considered on a rolling basis
Singapore

**About Meltwater**:
Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork.

With 20 years of experience in the field of online media monitoring, **Meltwater is a global leader in media intelligence and social analytics SaaS solutions** - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the world’s most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making.

**Role: Key Account Manager, Client Success**

As part of the Client Success team, **the Key Account Manager is responsible for managing, retaining, and growing a portfolio of Meltwater’s top tier clients across Southeast Asia**. You will be expected to demonstrate a thorough understanding of Meltwater’s products, and are responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.

**What You’ll Do**:

- **Manage the top percentile of Meltwater clients with largest wallet share and growth potential**:

- Actively foster and manage the success of a portfolio of Meltwater clients assigned to you
- Establish a trusted relationship with each client and drive continuous value of our products
- Improve client engagement and product adoption, and foster enthusiastic, passionate clients
- Be responsible for customer satisfaction, retention, and expansion of existing accounts to grow revenue
- Work with the sales teams to onboard and train new clients
- Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement
- Collaborate with the sales teams to identify upsell and cross sell opportunities to grow overall portfolio size
- Negotiate and close renewal business with C-Level Executives and decision makers, enabling you to meet or exceed your quota
- Take ownership of monthly churn / retention and growth targets for your specific client accounts
- Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
- Track client’s usage of and activity level on our platforms to monitor the health / risk status of your accounts

**Who You Are**:

- Attained Bachelor’s degree (in any specialization)
- 4 - 7 years of work experience in client servicing / client facing roles, ideally in account management, sales or business development roles
- Familiar with account management responsibilities such as retention of clients, upselling and cross-selling across your client pool
- Proven track record of fulfilling and exceeding sales targets
- Derive great enjoyment being in client servicing roles with a naturally strong customer focus
- Passionate about building relationships along with excellent interpersonal skills
- Dealt with complex or escalated customer situations, and able to navigate large organizations and gain executive level buy-in
- Strong empathy for customers, plus a passion for influencing customer revenue and growth
- Ability to think outside the box and adopt a solution-oriented approach to solve problems for clients

**What We Offer**:

- Competitive remuneration package, with uncapped monthly commissions and quarterly bonuses
- Fast career progression and empowerment in your role
- Flat hierarchy with diverse, high-performance & collaborative teams
- Global presence and a uniquely Meltwater culture like no other
- Both flexible work arrangement & vibrant office spaces with well-stocked pantries
- Generous vacation leave & work-life balance

(#LI-SHSG)

WORK WITH GREAT PEOPLE

NARESH NEHVIN

Managing Director, Client Acquisition
- "Meltwater has empowered me as a professional and individual. It has gifted me the rare opportunity to work with seasoned practitioners and industry leaders as a trusted consultant to their business."_

FATEN AMZAH

Key Account Manager, Client Success
- "Meltwater entrusted me to work independently with regional key decision makers from the start. It all boils down to the support and trust that we place in our most important asset - people"_

AMANDA SHAW

Senior Manager, Client Success
- "Meltwater teaches you to learn fas



  • Singapore Meltwater Full time

    Account Manager, Client Success Applications are considered on a rolling basis Singapore **About Meltwater**: Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on...


  • Singapore Meltwater Full time

    Account Manager, Client Success - SingaporeAs part of the Client Success team, the Account Manager is responsible for managing, retaining, and growing a portfolio of Meltwater’s clients across Southeast Asia. You will be expected to demonstrate a thorough understanding of Meltwater’s products, and are responsible for driving engagement and adoption...


  • Singapore PitchBook Data Full time

    At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that...

  • Account Manager

    1 week ago


    Singapore MELTWATER NEWS SG1 PTE. LTD. Full time

    As part of the Client Success team, the Account Manager is responsible for managing, retaining, and growing a portfolio of Meltwater’s clients across Southeast Asia. You will be expected to demonstrate a thorough understanding of Meltwater’s products, and are responsible for driving engagement and adoption through all stages of the client life cycle and...


  • Singapore Meltwater Full time

    Senior Account Manager, Client Success - Applications are considered on a rolling basis - SingaporeAs part of the Client Success team, the Account Manager is responsible for managing, retaining, and growing a portfolio of Meltwater’s clients. You will be expected to demonstrate a thorough understanding of Meltwater’s products, and are responsible for...


  • Singapore Canopy Full time

    Client Success Manager (Family Office Solution) Client Success Manager (Family Office Solution) Canopy is a Singapore-headquartered wealth data aggregation and insights platform that helps high-net-worth individuals (HNWIs) and wealth professionals make better investment decisions with anonymized financial data. Our cutting-edge wealth management technology...


  • Singapore CRAFT CREATIVE PTE. LTD. Full time

    **Key Account Manager (Client Account Servicing)** - Attractive Basic + Commission + Allowance - Yearly Performance Bonus, Medical Claim, Near MRT Station Career growth and development opportunities **Job responsibilities**: - Manage key accounts and cultivate strong client relationships within the digital marketing industry. - Communicate effectively with...


  • Singapore ThoughtFull World Pte. Ltd. Full time

    About ThoughtFull ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer...

  • Client Success Manager

    16 minutes ago


    Singapore Quantcast Full time

    We are Quantcast. A global Demand Side Platform (DSP) powered by AI. Rooted in our DNA is a strong foundation of measurement and consumer analytics, enabling us to empower marketers to reach audiences and achieve measurable advertising outcomes across the Open Web. Since 2006, Quantcast has consistently set the industry standard by introducing...

  • Key Account Manager

    2 weeks ago


    Singapore Pictureworks (Hong Kong) Limited Full time

    **Key Roles and Responsibilities**: **Client Relationship Management** - Build and maintain strong relationships with key decision-makers and stakeholders within assigned client accounts. - Understand the clients' business needs, challenges, and goals to provide tailored solutions and recommendations. - Act as the main point of contact for clients,...