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Account Manager

2 weeks ago

Singapore MELTWATER NEWS SG1 PTE. LTD. Full time

As part of the Client Success team, the Account Manager is responsible for managing, retaining, and growing a portfolio of Meltwater’s clients across Southeast Asia. You will be expected to demonstrate a thorough understanding of Meltwater’s products, and are responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.

**What You'll Do**:

- Actively foster and manage the success of a portfolio of Meltwater clients assigned to you
- Establish a trusted relationship with each client and drive continuous value of our products
- Improve client engagement & adoption and foster enthusiastic, passionate clients
- Be responsible for customer satisfaction, retention, and expansion of existing accounts to grow revenue
- Work with the sales teams to onboard and train new clients
- Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement
- Collaborate with the sales teams to identify upsell and cross sell opportunities to grow overall portfolio size
- Negotiate and close renewal business with C-Level Executives and decision makers, enabling you to meet or exceed your quota
- Take ownership of monthly churn / retention and growth targets for your specific client accounts
- Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
- Track client’s usage of and activity level on our platforms to monitor the health / risk status of your accounts

**Who You Are**:

- Currently based in Singapore
- Attained Bachelor’s degree (in any specialization)
- 2 - 5 years of work experience in client servicing / client facing roles, ideally in account management, sales or business development roles
- Familiar with account management responsibilities such as retention of clients, upselling and cross-selling across your client pool
- Proven track record of fulfilling and exceeding sales targets
- Derive great enjoyment being in client servicing roles with a naturally strong customer focus
- Passionate about building relationships along with excellent interpersonal skills
- Dealt with complex or escalated customer situations, and able to navigate large organizations and gain executive level buy-in
- Strong empathy for customers, plus a passion for influencing customer revenue and growth
- Ability to think outside the box and adopt a solution-oriented approach to solve problems for clients

**What We Offer**:

- Competitive compensation package, with uncapped monthly commissions and quarterly bonuses
- Fast career progression and empowerment in your role
- Flat hierarchy with diverse, high-performance & collaborative teams
- Global presence and a uniquely Meltwater culture like no other
- Both flexible work arrangement & vibrant office space with a well-stocked pantry
- Generous vacation leave