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IT Support Technician

2 weeks ago

Singapore Adams Street Partners Full time

Overview:
**Adams Street Partners (“Adams Street”)** **is a global private markets investment manager, operating in more than thirty countries across five continents. With nearly five decades of experience and more than $49 billion in assets under management, Adams Street prides itself on the depth and breadth of its global investment capabilities and provides investors with differentiated access to the spectrum of the private markets strategies.

Adams Street has offices in Austin, Beijing, Boston, Chicago, London, Munich, Menlo Park, New York, Seoul, Singapore, and Tokyo. Employees operate as a single global team, integrating the expertise of the firm’s investment professionals across five strategies: primary investments, secondary investments, growth equity, private credit, and co-investments.

Adams Street is considered a pioneer in the private markets and was inducted into the Private Equity Hall of Fame in 2000 in recognition of the firm’s contributions. Adams Street became an independent entity in 2001 and a 100% employee-owned firm in 2008.

As an employee-owned firm, Adams Street believes in a culture of inclusiveness and collegiate achievement, and strives to imbue the highest standards of integrity, respect, and teamwork into all aspects of the organization. Adams Street is governed by a set of guiding principles which prioritize two goals: provide exceptional client service and deliver top-tier investment returns.

**Responsibilities**:
Responsibilities include, but are not limited to:

- Support and troubleshoot critical technologies; manage inbound support tickets, research incidents and requests, and resolve where possible.
- Efficiently identify out-of-scope issues and escalate to designated support or infrastructure technicians. This especially includes urgent escalations to the US-based ITOS personnel -technician must contact respective infrastructure engineers regardless of date or time.
- Proactively identify underlying problems and issue trends related to company technologies; evaluate impact and urgency of issues and elevate visibility as needed.
- Exhibit exemplary customer service skills; provide high-touch white-glove support to all end users including C-level executives and occasional on-site visitors.
- Leverage and contribute to support documentation library; recommend knowledge base articles to end users across firm when applicable.
- Bolster implementation and maintenance projects by providing infrastructure and security support when required.
- Recommend technology enhancements for business; test new technologies to support business endeavors.
- Understand security technologies and effectively communicate security policies with end users.

Qualifications:
We seek an individual who is self-motivated, demonstrates creative thinking and has the following qualifications:

- Cultivated customer service, communication and writing skills required.
Minimum 2 years of experience in IT support.
- Work is normally performed in a typical interior/office work environment. Moderate physical activity such as standing and/or walking for more than two (2) hours per day may be required.